Pullman Riga Old Town

We were expecting a lot more from this hotel than it gave us. Our room was big but was a bit shabby, no power in the hand shower, mould in the shower, TV was a silly distance from the bed. Felt pretty cold and unwelcoming. The staff were friendly. The lobby smelled overpoweringly of some kind of air freshener. Welcome drinks were a nice touch but ours were warm and flat when we drank them. The cocktails at the bar were the most expensive ones we had in Riga but the bar staff were not experienced and made us feel like we were paying too much for not very well made and not creative drinks. The spa is a nice thought too but when we went to look at it was quite small, overlooked a road, isn’t somewhere we wanted to spend time. Overall, wouldn’t recommend too highly or rush back.

I stayed here at Pullman Riga for 3 nights, if it was a 3 star hotel I’d happily give it a 10/10 rating but when you advertise it as a 5 star hotel this just doesn’t meet the expectations.

Before the trip i double checked with the hotel if there is toothpaste included in the room, they confirmed there is in all rooms.
There was not… So we had to walk to a shop a kilometer away just past bed time. I also immidiately realized there was a lot of dust on the surfaces in the room, dirty curtains and a weird layout where the sink is not in the toilet.

First morning when we were going to make some coffee the coffee machine started leaking boiling water out on the table and floor, not to mention it didn’t even make the coffee.
I reported this to the hotel and they said they’d fix it, three days later it’s still not fixed, maybe it’s a way to get you to book the 25€ / person breakfast to get your coffee but nevertheless not up to standards.

The shower also leaks water out into the hotel room itself and no squeegee is included so you have to use your towel to dry the floor, 45 minutes after every shower water starts flooding from the shower head (happened to us every time, every day)
There was some questionable plumbing done so probably the reason why.

Also super inconvenient if you’re moving by car or taxi since only a select few cars with special permission are allowed on the street outside (understandable as it’s besides the presidential palace but good to know)
That being said, you’ll do just fine walking on foot through the city as the hotel is locate right in the middle of the old town.

The staff was nice and room otherwise looked fresh.

The ”spa” I can’t really complain about as it’s included in the room price but there is a narrow swimming pool for one person and a sauna, no hot tub or bubble pool.
There is a gym with all the necessities, which is nice.

Overall a good experience but nowhere near the standards of a 5 star hotel, maybe we were just unlucky but other reviews seem to share the same opinion.