Twin Towers Hotel

Bad experience so far. I still have one night booked here, but regret booking here. First of all, the hot water in our shower does not work, and when I asked for help at the counter, they said it won't be looked at until much later when housekeeping comes. I was hoping to enjoy a warm shower after such a big day. Even after the housekeeping came, they told us it was fixed, but the water was still cold. There were also marks on the toilet seat when we arrived.

But more importantly, we only booked this hotel because on their Agoda page, it showed photos of a sauna and jacuzzi room. It mentioned that the hotel had these facilities, but didn't state anywhere that there was an extra charge to use these facilities. My girlfriend and I are celebrating our anniversary here, and once again, we only booked the place for these facilities to celebrate this special occasion. Why even include photos of these facilities on the hotel listing page, and mislead guests to think it's available to them for the price they pay?

Won't be returning.

I have booked my room via Trip.com , when I booked I have requested for King Size Bed. My stay is from 6 September 2024 to 9 September 2024.

But when I checked in the staff informed me that they can boy provide King Size bed , not even Queen size . Only provided 2 single beds and the worst part is when i requested to combine the beds they can not combine it due to their own reasons.

And lastly those cleaning staffs from the Hotel , shall attend customer service training to learn how to deal with customers.

The place is nice , the rooms are also ok. But due to above 2 happenings I feel like I may not choose this Hotel next time.

The first day, in the morning, the hotel staff spoiled our mood. We went to the breakfast area and asked how much breakfast would cost. Since we left the money and bank card in the room, we agreed with the administrator at the entrance that we would pay for breakfast after breakfast, we would go up to the room and bring the money. He said OK and let us into the breakfast area saying we had exactly 30 minutes. We agreed and went to breakfast.
After we left the breakfast area, the hotel staff (the girl) behaved very disrespectfully and shamefully. She demanded that we pay for breakfast on the spot. We explained to her that before breakfast we had agreed with them that after breakfast we would go up to the room and bring the money. She insisted on her own and took us to the reception. I also stood in front of him and explained the whole situation again. I asked them to let us go up to the room and bring the money. After they agreed, I went to the room for the money and gave the money back.
I believe that the hotel staff should not behave so rudely and disrespectfully.
Unfortunately, we still have 3 days to live here. We will never return to this hotel again in our lives, we have very bad associations with this hotel.