KAILA BEACH HOTEL All Inclusive

We recently spent 10 nights at Hotel Kaila in Alanya as a group of 10, ages 2 to 57. While our overall experience was mostly positive, there were a few aspects that could use improvement. Arrival & Check-In: The transfer from the airport took around 2 hours and 10 minutes—longer than we remembered from when we booked, which made the late-night arrival a bit more exhausting. We arrived just after midnight to find no food options available at that time, which was disappointing after a long journey. Check-in was a bit slow, as the same staff member escorted each group to their rooms individually, so we ended up waiting around unnecessarily. Rooms & Cleanliness: Our rooms were spacious, modern, and consistently well-cleaned throughout the stay. No issues with cleanliness at all, and any problems we did have (such as a faulty room lock) were quickly resolved by the staff. The in-room safe was available at a small charge (€1.80/day), which we used for peace of mind—though we did accidentally leave it open one day and found nothing had been taken. Food & Restaurant Service: The restaurant was a highlight, with a great selection of food that suited everyone in our group—including the fussy eaters! However, we did run into some frustrations as a larger group. There were mixed messages about whether we needed to book a table in the evenings, and we were only allowed to reserve for 7:00 PM, which didn’t always work for us. Some staff were very accommodating and went out of their way to seat us together regardless of the time, but others seemed visibly annoyed or ignored us altogether. On one occasion, a waiter didn’t clear our table or even acknowledge us, which was disappointing and felt out of place considering the rest of the staff were generally very polite and attentive. Special mention to Younas in the restaurant—he was an absolute star: friendly, helpful, and always welcoming! Beach & Facilities: One of the best features of the hotel is the direct tunnel to the beach—very convenient. The beach bar offers soft drinks, beer, and some light lunch options, which was a great touch. However, rules about bringing drinks from the hotel to the beach were not enforced, despite signage, which led to some guests ignoring them completely. Pool & Sunbeds: Unfortunately, the typical “sunbed wars” were an issue here. Guests would reserve loungers at very early hours, and in one case, a family used three parasols for just two sunbeds that stayed in the shade most of the day. This kind of behavior really should be managed better by the hotel, as it eventually pushed us to do the same just to secure space—which isn’t ideal. Overall: Hotel Kaila is a clean, modern hotel with good food and helpful staff. It’s in a great location with easy beach access. While some service inconsistencies and lack of rule enforcement let it down a little, we still had a lovely stay overall. With a few tweaks, especially in managing group bookings and guest behavior around the pool, t

Great experience here the entertainment is great both day and evening, Hatice is amazing and always getting everyone involved in the activities

Excellenr, staff is very good, especially Omer. Pool is great, The facilities at the pools are excellent. Fun is guaranteed.

We’ve had a great time at this hotel, very clean and welcoming. The pools and slides are fab and the animation staff make the entertainment really enjoyable. Special thanks to Irem who was so welcoming and always said hello, she’s a great member of the team. Will definitely be returning.

This hotel is a pearl of Alanya. With a little help of the receptionists and the handymen, they quickly fixed the problems we had with the room and after that the holiday was perfect. I accidently met an owner in the gym who was kind enough to give my son and me the hotel T-shirts and wish us a pleasant stay. The whole hotel is perfect. Food is breathtaking. The beach, the sea and the atmosphere are gorgeous. This was out 11th time in Turkey but first time in this hotel. Still I hope we will return. Very clean, comfy and beautiful. A big recommendation. And yes, we have been in other 5-star hotels.

I like the animation is ver funny every night they have very Georgias animations,ömer the animator i very friendly and very funny Guy er had so much fun with him he make his job very good

We are staying in Kaila beach hotel with 6 years old and 16 years old. Hotel has a great location, beach on one side and city centre on the other. Great entertainment for all age, aqua aerobics, darts,kids club, evening entertainment. Nisa and Irem great two girls playing with kids , doing activities. Food is very good, great selection as for the adults, as for babies. Definitely would come back here

Hotel was very nice,personal was very friendly(Alihand,Jasmine,Nicole,nice weitress)hotel was very nice location,everything was very close,food was amazing,private beach and very nice tripsroom was very cleany,nice bed,hotel was very clean,housekeeping perfect,we were staying in main building.Feeling eas like coming home,so top 10 personal

The rooms where amizing, clean and with a beautiful view on the outside. The pools where also great with many activities to do. The Bar where full of diffrent kind of drinks. Restaurant a la carte has delicious italian food. There were also ALiHAN which was great man who helped every day. Great Hotel and i enjoyed staying here.

We were staying at Kalia for 7 nights, entrance,very pleasant, staff very welcoming and helpful with all kind of information. Buffet - you will find something for everyone, a lot of choices whether it's for breakfast, lunch or dinner, they also have a snack bar by the pool where you can order food if you get hungry in-between buffet opening hours. Amazing food, there was nothing we didn't like. Cleaners- our room was always clean tidy and fully equipped. The pool staff- friendly and always there if you need any information. Bar staff- amazing, friendly and very bubbly, definitely made our holiday better. We had a problem in our room, reported it and it was solved within minutes. Plenty activities around the hotel and great entertainment almost every night. Live singing, dancing and something for the children too. 3 pools, spa treatment,gym, mini shops, professional photographer in the hotel. Hotel is joined with the beach so you can easily get there. Great location, amazing week. Thank you so much! We shall visit again.