Crystal Tat Beach Golf Resort & Spa - Ultimate All Inclusive

I just came back from a 10 day holiday at this hotel. 1st of all as soon as we walked in to check in the people at the reception barley spoke English, we're slow and they didn't have manners to even answer with an adult response! Secondly the WiFi was absolutely terrible and didn't work anywhere in the rooms or around the hotel but the lobby! Thirdly the room that they assigned us had the view of the sheds and you couldn't see any of the beach or pool which in a 5-star hotel you would expect to see! Lastly the food was ok... but there wasn't any healthy food for the kids and every day for lunch and dinner all they had was pasta chips and nuggets. The pool, beach and the atmosphere outside was good! The only amazing staff women we came across was an old cleaning lady. Even though she could only speak Turkish she still always had a smile on her face and she had great manners! Overall before booking this hotel take these things into consideration 👍

Mixed feelings about this place. Do I think it’s a 5 star NO more like 3 star. The food quality is good but it’s the same daily on AI for 8 nights they need to have better variety. The snack huts are better.
Rooms are dated but cleaning staff work hard to keep standards up.
Staff mixed. Many struggle with English if you’re looking for advice on what to do here at resort or even trips don’t expect any help or advice. In the end I had to rely on Google.
Majority of staff were helpful and friendly to their best ability. But what ruined it for me was the Rude Arrogant man at Spa. We met with a lovely gentleman on arrival who gave us options we were happy to go and book before we left. When we then went to book at the spa he was off. The gentlemen on the desk was very rude and hostile why offer deals if you can’t see them through we walked away as they line of this is business you want for free NO WHO SAID THAT I’m aware of time we are also a business that is not what I asked I asked for the package that was offered after being here for a week this really has ruined our expectations where I wasn’t going to leave feedback pushed me to. I wouldn’t come back here personally feel they really need to work harder on information for guests.

Long story short:
My family including 1 year baby boy had severe food poisoning in this hotel. We did not receive help from the hotel staff and they did not even try to provide any special care or assistance. Rude hotel staff and they make fun out of customers. They never asked how we are feeling or if we need anything. Room all broken and does not look like 5stars. Not recommended for families.

Full story:
Went there for family holiday with 1 year baby boy. Once we got there the room was far from 5stars but we decided to enjoy the holiday and not to bother us about it. On day 4 I got fever, terrible diarrhea and conjunctivitis as complication. Went to hospital Anatolia. There i was not even provided first aid only when I paid, they started the treatment. Hospital receptionist never asked how i feel and most of the times spends watching movies during her work. Clinic did not look trusted. Clearly they try to provide as much services as possible to charge as much as possible. I spent most of the day there having infusions. Doctor confirmed that it is food poisoning. Hotel doctor said that someone would pick me up from the hospital but at the hospital they said go back by taxi. I went back to hotel and later on i asked if they could help me to get the receipt so i could get money back from insurance. Guess relations suggested that i go and ask taxi driver. As well he said that they can bring hot potatoes or rice to hotel room. Unfortunately hot potato is not what you expect after paying quite a lot for family holiday. Again decided not to complicate the things. Next day my husband started having the same symptoms and my baby boy started vomiting which was most concerning. I asked to call the doctor for the baby and they said that this would cost 120euro with no receipt suggesting that this would be paid in black. Lady working at guess relations was making jokes out of me while on the phone with clinic. I did not agree on this and suggested that hotel shall pay for it as we got food poisoning here. They refused. They suggested to go to same hospital i did not agree as clinic did not look trusted. They did not even try to organize the call with ambulance to provide first aid for the baby. Ended up consulting family doctor in my country. They sent a postcard with note GET WELL SOON to the room nothing more than that. We had late departure and asked if they could give us a room because baby was still puking and having diarrhea and they said that we shall pay for it. We did not agree to pay as did not feel like paying for someone who poisoned my family so stayed around the hotel with baby puking around and changing diapers wherever.