Sur Hotel Sultanahmet

Very dirty and not cleaned! Does not match the description!

Booked 2 rooms for 6 people. When we arrived they had one room in the hotel for 2 people and another room in a building down the road. This was really not what we needed. Took us to the building only 3 single beds. After an hour we took the seperate beds and they put a pull out bed in the room of 4. The room for 4 stunk of musty mops, bed sheets had hairs and blood stains on. Went to reception and the man said he would change the sheets, which he did but only the sheets. The pillow cases and duvet cover was not touched. The shower filled up and was flooding the floor when in use, the bathroom stunk of damp and the front of the sink unit was off. Toilet roll wasnt replenished. We asked for clean towels and the person brought the towels over at 12:30 am he opened the room door, one of our party was in the room by herself when he came it which made her feel unsafe. The receptionist argued with us over this, said she should have heard him knock and say do not come in at this time, she still asked us to leave a good review. We also found out we had the master key for the apartments. We found this out as our friends had a room next door. This made us feel really unsafe as we thought if we had a master key who else had one. This is a really bad security mistake. Location is good, however the establishment is not good. A lot of work on cleanliness and saftey needs to be looked at. We couldnt wait to check out. We did request our money back to fimd someting more suitable but the hotel declined.

SCAM ALERT!!

Upon arriving at the hotel, we were told our room was no longer available. They offered to lodge us in one of their adjacent hotels in a dark alleyway with no security, in a room with a foul odour full of moist and dirty bed sheets.
We refused and they refused to refund us our reservation and we had to find another hotel on our own.