Grand Beach Hotel

I came here for vacation and it been more like a stress induced experience.

I called the front desk for help and the woman kept repeating to me what I already heard the first time with an attitude. And she hung the phone up on me. Worst service.
A vacation gone annoyance.

The beach staff kept interrupting me while on a phone call.

I had to ask the man that’s job with the beach chairs 4 times to move a chair for me.

You have to pay for everything and nothing is complimentary.

I’m surprised we don’t have to pay to use a beach towel!

The first day however the pool staff was so helpful! So kind

There are other places with great staff that would be much more fitting for a vacation.

I have to say that I am extremely disappointed in the Grand Beach Hotel. I booked a reservation for Sunday October 8- Monday October 16. I reached out to a manager via email regarding their best rate guarantee/upgrade. Only then was I informed that they cancelled my reservation since I booked through a 3RD party website and due to hurricane Irma, they are only accommodating guests that booked before September. However, the end of their email stated that if I want to stat at their hotel for my dates reserved, I will need to pay double the price. I had my entire vacation planned out and booked, Now my hotel reservation is being cancelled a week before we were suppose to leave.

The location of the hotel is great and it is right on the beach. However, we had numerous issues with our room. First, the patio door did not open. The hotel staff fixed this issue for us. In addition, when we arrived, there were short black hairs in the sheets, which suggests they were not changed, or were not adequately cleaned. The most significant issue, though, was the fact that the toilet did not work for the duration of our one night stay. We called the front desk and they came to try and fix it, but it persisted. When we called again, no one came to fix it. Therefore, through the night we had to go down 11 flights to the lobby to use the restroom. When we asked to speak to the manager, there was no one on duty. They did compensate by removing the resort fee from our bill. However, I do not feel this adequately rectifies the situation. It is not as if it was a minor issue. We had no bathroom, which is a major part of the room. We were directed to email the hotel manager. It has now been ten days without any response from the hotel. I would not recommend this hotel and would not stay there again.