The St Regis Bal Harbour Resort

Most amazing place. Customer service was remarkable.

good g

Not bad, probably

Without a doubt the best hotel I have ever stayed in. I was surprised to see St. Regis as child friendly as this one, but you can tell they train their staff well to work with children. Don't worry, if you don't like kids, you won't even know about them because they have another pool that is just for adults. The staff were very helpful and friendly and the food was always fresh and fast. The hotel bar scene was really cool as there was live music at the end of the week. This is a must visit hotel and be sure to visit the St. Regis!

Cool hotel! And the beach is like in the Caribbean)

Pool and beach staff offered amazing services. Bell staff are great too. Housekeeping is not as good, rooms are not cleaned well, we found our bathroom rugs and shower area to be uncleaned and still dirty after housekeeping. Necessary items such as tissue were not replenished.

Let’s talk about the biggest surprise first: On the first night of my stay, when I was sleeping soundly in the middle of the night, a hotel staff suddenly broke into the room by swiping my card and I was kicked out. Later, I checked with the front desk that he had mistaken the room where he should send the things. The customer service manager and security director each apologized and compensated for US$200 in hotel consumption. In fact, they were still not satisfied, but they did not pursue the case because they did not want to make any more noise. Service points were deducted because this incident should never have happened in the first place.

Other than that, the overall experience is actually good. The hotel facilities are considered luxurious in the United States. Although the sea view balcony of the room is diagonally facing the coast, the view is still good. Most of the service staff are very welcoming and can call me by my name accurately. The performance of HSKP is relatively poor, the cleaning speed is slow and not particularly clean.