INNSiDE by Melia Dusseldorf Hafen

I was able to spend some time here recently. When I came home one night, my room was disorganised and I had a few belongings stolen.

When I told the receptionist about the situation, she said she was unable to help and laughed about it with her colleague

Stay away from this place.

Nice hotel, great view, BUT

No doubt, the hotel is very good with spacious stylish rooms and a wonderful view, also in the cocktail bar on the 13 th floor.

But, you have to scan your ID when checking in. They keep photos of the front and back of your ID. They tell you they only keep it for a day, but no one knows and their system can be hacked during that day. Privacy is crucial and I won't stay there anymore because if this. Sorry.

Me, my partner and our 2 year old Golden Retriever spent a night here. I am giving only 2 stars because of the following reasons: we booked a room early during the day and when we arrived around 17:30, our room was not cleaned yet. We had to take dog for a walk as part of our daily routine, but we couldn't leave our laptops and valuables in the car parked in the garage, as it was not safe. Fortunately, the personnel from the reception was extremely helpful and kind to keep our stuff safe with them at the reception until we returned from our walk and our room would be cleaned. The hotel restaurant was closed on Sunday so we had dinner in the city, which was not a problem for us, as terraces are all pretty pet friendly. We returned later that evening and we were given the key card to our room that was supposedly cleaned. When we entered the room, we were shocked to find it completely untouched by cleaning personnel - bed was not done, minibar was empty, towels were used. We were given another room on the same floor, and next day at breakfast there was a small misunderstanding because we appeared in the system with the old room number and under the new room number that we mentioned there was no breakfast included. The most annoying part was that in the morning we hung the DND sign on the door and at 8:30 cleaning personnel barged in the room and our dog reacted to this. I find this very disrespectful. However, I would like to end on a positive note: the restaurant where we had breakfast is on the last floor 16, it has a great view and they allow pets, even if it is inside. The food is delicious and there is a lot of variety to choose from. Unfortunately, because of the issues we encountered with the cleaning personnel at this specific hotel, we do not plan to return here, however I am very happy with the experiences at other hotels from INNSiDE chain and we will definitely return in other locations with our doggy.