INNSiDE by Meliá Düsseldorf Seestern in Dusseldorf

unfortunately we were not lucky with the service. The lobby bar was closed, although they assured us that it would be open

Good location for my business trip. The gym could use an upgrade and better equipment and also when I needed a place to work when I had to check out they did not lay me work in the restaurant. Found it very odd and as I was there 2 nights a poor example of customer service

Very distinctive decoration style

Good rooms, free minibar, the personnel are very kind, the beds are big and comfortable,
Free gym and spa 🌞
Very quiet place, nice for good resting.
The bad side is that you can't regulate the air conditioner, just turn it on or off.

Melia-Seestern Duesseldorf
- 2 nights
- Premium Room

Overall

- good value for money (but with a twist)

The Good

- spacious
- separate loo (always good)
- small walk-in closet (that is very, very good)
- table + chairs for eating/seating
- kitchenette
- overall it is a bit of a studio
- access to public transport nearby (subway/trams)

The Quirky

The rooms are located all on one side of the building. The hallway is "open" bordering a space that covers the entire building from floor to top with rooms painted black. A bit like a flat (or a prison with the black paint ...). It is quite unusual although I get it given the layout of this building, how to efficiently develop hotel rooms, and the adjacent building that is shared with companies and offices. Restaurant and bar are in the other building, the reception connects both.

The Bad

- open bathroom (why do some hotels think that works?)
- no kitchen-equipment (more on the weird thing that then happened below)

...

I travel a lot so I know what is around and what works - and what does not work. I tend to prefer studio-type hotel rooms with an equipped kitchenette. It feels a bit more homy and you do not always want to go out for diner so having a little place to cook is appreciated.

However, surprisingly enough the fully equipped kitchenette (sink, fridge, microwave, water heater, nespresso machine) came without any kitchen tools. Nothing to cook with (pots and pans and cutlery), to eat (plates, cutlery) and to clean.

That is unusual and bit weird - all similar rooms I have stayed before were always fully equipped

Now, there was a print in the room stating that you can contact the reception team on any kind of equipment for the kitchen.

OK, fine, so far so good.

However, when contacting the reception they only reluctantly provided one spoon, one knife, one fork, one bowl and one cloth for drying. We were with two.

Dear Melia-Seestern: if you provide rooms with a kitchenette make sure that either it is fully equipped or there is a kitchen-equipment-package that can be provided on request. Why otherwise have the kitchenette? That doesn't make sense and without equipment it is a waste of money. Remember, you provided the print that the reception desk can be contacted for kitchen equipment. And make sure your reception desk employees know this and understand this.

And dear Melia-Seestern: you are a big brand and have people employed and pay them good money to think about these things. Make them work for their money. This particular thing is not rocket science.

The open bathroom is also something I have run into a before. And I don't get it, it just doesn't work. I get the tinted glass window (for light) but please add some doors. Again, it is not rocket science.

And again dear Melia-Seestern: you are a big brand and have people employed and pay them good money to think about these things. Make them work for their money.

...

That doesn't mean it is not a good hotel. It is - regardless of this kitchen-equipment-thing - good value for money.

I do not travel a lot, but i know that all travellers can tell that they can divide the hotels with good and bad energy. This hotel is simple, with positive energy and cheaper than the others, but with the same qualities and offers. The girls on the reception are great, regards to them. Hope to come back again.

Great hotel and exceptional service from front desk ! Great spacious room , with a mini bar and free organic drinks , easy to reach from Dusseldorf airport or from Dusseldorf City center .