NH Koln Altstadt

A tragedy of a hotel. They say they are a 4-star hotel but this is in fact far from the reality. My stay at NH started badly when they made me wait for half an hour after arrival and changed my room. The room in which they put me was too warm (AC did not work satisfactorily) and not cleaned properly. To cope with the heat, I requested a blanket because the bed (which was terrible and dirty) only had a duvet. The front desk said they did not have blankets - something unbelievable for a hotel. When trying to book breakfast, the evening front desk never picked up the phone and, when I went downstairs to do it in-person, the employee told me the system was “blocked” and I should book in the morning. While I was at the reception, I noticed the phone ringing a lot so I wonder if they did not pick the phone up on purpose. It should be noted that, if you do not book the breakfast in advance, they charge you more for doing it on the next day. Since many problems happened in many different parts of the hotel, this should be an issue with the chain itself and/or their management. Therefore, I’ll never return and don’t recommend it at all.

This was definitely not a 4-star stay. From the beginning to the end we were not comfortable or felt welcome at all. To start, the room that we booked was delayed for the check-in and the staff didn’t explain properly that there was another room available and made us wait for 40minutes to check-in. The room itself was not cleaned properly for the 3 days we were there. Even the cover sheet for the duvet was dirty! The room was also very warm(25-30 degrees!)and there was not a cover sheet available, only a duvet! I also called to ask for another pillow and I was also denied in a very unkind way. I also called the day before to book breakfast and was informed to book at the same day, when we went there, we were surprised to be informed the price for booking at the same day was different(the previous staff didn’t inform us!). After knowing that, we tried to book for the next day and then they said it was not possible! The whole stay was a mess and I’m very disappointment with this kind treatment. Never staying there again!