Al Masa Hotel Nasr City

cleanliness was an issue, went to the toilet and the sink had orange water in it. went into the bedroom nd it was dirty and stained w some black stuff

Good location, good rooms. Have to many places nearby. Will come again

I recently stayed at this hotel and had a wonderful experience. The location is ideal, offering a calm and peaceful atmosphere while being conveniently close to the city center and numerous attractions.
The staff was incredibly welcoming and attentive. Overall, I highly recommend this hotel

Great , nice atmosphere, great breakfast, friendly staffs

I recently had the pleasure of staying at Al Masa Hotel in Nasr City, and I can confidently say that my experience was nothing short of exceptional. From the moment I arrived, I was warmly welcomed by the hotel staff, who went above and beyond to ensure that my stay was both comfortable and memorable.

A special shoutout to Mohamed Hassen at the front desk, who truly made a lasting impression with his outstanding service. When I expressed my dissatisfaction with my initial room, he immediately offered to upgrade me to a luxurious suite, ensuring that I had a far more comfortable and enjoyable stay. His professionalism and attentiveness set the tone for the rest of my visit, and I couldn’t have asked for a better experience.

Things took an unexpected turn when my wife fell ill during our stay, and I found myself in need of urgent assistance. I contacted Ahmed, the night shift front desk staff, to inquire about the nearest hospital, but to my surprise, he informed me that Al Masa Hotel has its very own doctor on-site, ready to help guests in need. This was a relief, and soon enough, Dr. Islam Amer arrived at our room. His dedication and care were beyond what we could have hoped for.

Dr. Islam Amer was incredibly professional, compassionate, and thorough. He performed an IV treatment on my wife, and stayed with us for hours, monitoring her condition and ensuring she was comfortable. He didn’t leave until she was feeling significantly better, and his reassuring presence was exactly what we needed during a stressful time. The level of care we received from Dr. Islam was unparalleled, and it was truly a testament to the high standards of service at Al Masa Hotel.

What impressed me even more was that, even after our departure, I was able to reach out to Dr. Islam for advice on my wife’s condition. He was incredibly responsive and willing to offer guidance, which further solidified our trust in the hotel and its staff.

In addition to the amazing service, Al Masa Hotel itself is a wonderful place to stay. The facilities are impeccable, and everything you could possibly need is readily available within the hotel. The food offerings were top-notch, and I particularly appreciated the variety and quality. Whether you’re visiting for business or leisure, the hotel offers a perfect blend of comfort, convenience, and luxury.

Overall, I am truly grateful for the incredible service we received at Al Masa Hotel. The professionalism, kindness, and genuine care shown by the staff, especially Mohamed Hassen, Ahmed, and Dr. Islam Amer, made our stay unforgettable. If you’re looking for a hotel that not only provides great amenities but also delivers an exceptional level of customer service, look no further than Al Masa Hotel. I will undoubtedly return for future stays and recommend this hotel to anyone traveling to Nasr City. Thank you to the entire team for making our experience so remarkable.

The room was very good and the location is wonderful you have most of the internees all around you.