Al Masa Hotel Nasr City

I recently stayed at this hotel and had a wonderful experience. The location is ideal, offering a calm and peaceful atmosphere while being conveniently close to the city center and numerous attractions.
The staff was incredibly welcoming and attentive. Overall, I highly recommend this hotel

I recently had the pleasure of staying at Al Masa Hotel in Nasr City, and I can confidently say that my experience was nothing short of exceptional. From the moment I arrived, I was warmly welcomed by the hotel staff, who went above and beyond to ensure that my stay was both comfortable and memorable.

A special shoutout to Mohamed Hassen at the front desk, who truly made a lasting impression with his outstanding service. When I expressed my dissatisfaction with my initial room, he immediately offered to upgrade me to a luxurious suite, ensuring that I had a far more comfortable and enjoyable stay. His professionalism and attentiveness set the tone for the rest of my visit, and I couldn’t have asked for a better experience.

Things took an unexpected turn when my wife fell ill during our stay, and I found myself in need of urgent assistance. I contacted Ahmed, the night shift front desk staff, to inquire about the nearest hospital, but to my surprise, he informed me that Al Masa Hotel has its very own doctor on-site, ready to help guests in need. This was a relief, and soon enough, Dr. Islam Amer arrived at our room. His dedication and care were beyond what we could have hoped for.

Dr. Islam Amer was incredibly professional, compassionate, and thorough. He performed an IV treatment on my wife, and stayed with us for hours, monitoring her condition and ensuring she was comfortable. He didn’t leave until she was feeling significantly better, and his reassuring presence was exactly what we needed during a stressful time. The level of care we received from Dr. Islam was unparalleled, and it was truly a testament to the high standards of service at Al Masa Hotel.

What impressed me even more was that, even after our departure, I was able to reach out to Dr. Islam for advice on my wife’s condition. He was incredibly responsive and willing to offer guidance, which further solidified our trust in the hotel and its staff.

In addition to the amazing service, Al Masa Hotel itself is a wonderful place to stay. The facilities are impeccable, and everything you could possibly need is readily available within the hotel. The food offerings were top-notch, and I particularly appreciated the variety and quality. Whether you’re visiting for business or leisure, the hotel offers a perfect blend of comfort, convenience, and luxury.

Overall, I am truly grateful for the incredible service we received at Al Masa Hotel. The professionalism, kindness, and genuine care shown by the staff, especially Mohamed Hassen, Ahmed, and Dr. Islam Amer, made our stay unforgettable. If you’re looking for a hotel that not only provides great amenities but also delivers an exceptional level of customer service, look no further than Al Masa Hotel. I will undoubtedly return for future stays and recommend this hotel to anyone traveling to Nasr City. Thank you to the entire team for making our experience so remarkable.

Loved our stay here in Cairo. It is a very nice, luxious, super-secure compound with a cinema, bowling alley, and restaurants in the complex. The pool area was super nice. The chicken wings/chicken lollipops were delicious and reasonably priced.

The rooms for the original al masa hotel are a little older, but the common areas are grand.

first of all, the service was very bad the staff are very careless. The food they sell here is very bad it’s not eatable the hospitality is very bad aswell the swimming pool is nice the place is nice just the service they need to fix it and the salon is very very very bad i don’t recommend only for hair it’s good but i went to get my nails done just simple gel it was very bad and my brother went to go get his naturally curly hair done the lady went and told him we won’t straighten it and now it’s permanently straightened they scammed him and now his hair is straight and he can’t get his natural hair back until he cuts it all( goes bald). please do not visit this salon unless only for hair don’t get me wrong the place is absolutely beautiful but pls al masa fix this but some of the staff are very good but overall my time was good

I have NEVER been so happy to haven choosen a Hotel before. I will start with the building, absolutely stunning! It is a full resort with Spa, 4 different restaurants, bowling, swimming pool and Gym. You will never run out of things to do in this resort. The fish is their specialty but every food was so well garnished that I wasn’t able to pick my best food.

Next it’s their Hospitality. Coming from London, I was overwhelmed by their welcoming approach. There was not one single person that did not welcome us with open arms and did beyond imaginable to provide the best service. We were able to have rooms service for medications, food and tools we never expected they had. I was to especially thank Salma (lovely receptionist who was like a sister to me from a different mother), Ahmed Saied (Exceptional Security Guard who made us feel so welcomed and even made us tear up when he got emotional as we were leaving) and Mr Mohamed Lamlom who because he found out that I was going to be proposed, upgraded our room and made sure that we had a full experience of Egypt.

You would make a mistake if you do not book this resort, believe me