Siva Sharm Resort & SPA - Couples and Families Only

Complaint Regarding Siva Sharm Hotel and Resort – Sharm El Sheikh

To whom it may concern,

I am writing to formally submit a complaint about my recent stay at Siva Sharm Hotel and Resort in Sharm El Sheikh. My experience at this property was extremely disappointing and far below any acceptable hospitality standards. I would like to highlight the following serious issues:
• Complete lack of respect and professionalism from all hotel staff.
• No housekeeping staff were available during my stay.
• None of the hotel’s services were functioning properly, except for the beach and swimming pool.
• All hotel furniture is old, damaged, worn-out, torn, and emits an unpleasant odor.
• The floors, corridors, and rooms were consistently dirty.
• Dirty dishes and trays were left in the corridors despite claims that cleaning staff are available 24/7.
• All beds in the rooms are in urgent need of repair or replacement.
• The bathrooms emit strong, unpleasant odors and require full maintenance.
• The hotel elevators are old, damaged, and have a foul smell.
• The restaurant is unhygienic and poorly maintained, with worn-out furniture.
• Restaurant staff do not wear clean uniforms, gloves, or proper head coverings.
• There was insufficient food during the scheduled meal times (breakfast, lunch, and dinner), even though my booking included three meals a day plus snacks. Snacks were not available at all, and the restaurant remained closed outside of the main meal times.
• Hotel staff dealt with guests in an inappropriate and unprofessional manner. Many of them even requested tips or financial help in return for basic services.
• The beds in the rooms were torn, uncomfortable, and contained sharp metal parts inside that cut my son while he was laying in bed, and the bed was breaking off from how old it is.
• Staff members were frequently disrespectful to one another in front of guests.
• Theres also no working wifi in the rooms or reception, it only works in the restaurant

• the elevator wasn’t working properly, if you click the button for a certain floor, it brings you to another floor and its very slow and the some of the buttons dont work. Its also very old and dirty.

I strongly do not recommend anyone to stay at this hotel. The current condition of the property is unacceptable and does not reflect the standards expected from a resort in a prime tourist destination.

I urge the Ministry of Tourism and all relevant authorities to re-evaluate the classification of this hotel and conduct a thorough inspection. A complete change in hotel management is also necessary to bring the property up to acceptable hospitality standards.

"Are you going to shower daily?"
that was the housekeeping reply when I asked why my room was not cleaned up and the towels are changed!

A very simple situation that describes it all.

the location and view are perfect, anything else is just a luck, starting from reception attitude, to room electricity and water

this hotel is just perfect for "A bed to sleep on" vacation.

The location of the hotel is absolutely beautiful ,it’s definitely one of the highlights of our stay. However, the hotel itself feels quite outdated and would really benefit from some renovations and modern upgrades.
On a positive note, most of the staff were extremely kind, welcoming, and helpful, which we truly appreciated throughout our visit.
Unfortunately, our experience was significantly affected by one staff member someone who introduced himself as the manager of the restaurant, named Zakria. We had approached him at around 12:00 PM to make a dinner reservation at the Chinese restaurant, not knowing that reservations were only accepted between 10:00 and 11:00 AM. When we explained it was our last day and we were unaware of this policy, his response was unnecessarily rude and dismissive. He simply told us it was full, in a very unwelcoming tone.
Luckily, another staff member was much more understanding and kindly helped us secure a reservation anyway. However, when we arrived at the restaurant in the evening, Zakria saw us and publicly confronted and shouted at us, asking loudly who allowed us to be there as if we had done something wrong. It was very embarrassing for us and also disrespectful to the staff who had helped us. There was no apology or attempt to resolve the situation professionally.
This encounter left a negative impression on an otherwise pleasant stay. Management should seriously look into training for professionalism and guest interaction, especially for senior staff. Respect and hospitality are the foundations of a good hotel experience.

It was a bad experience. The hotel had bad services, the rooms were not clean, and the central air conditioner was broken and not working properly.