7 Islas Hotel

Great location and lovely lobby! But rooms are pretty basic and lack thoughtfulness for the prices you pay. There are limited hooks, i think no water provided, and tiny side tables. The bed could be better and bathrooms seem to be part of an older hotel with some new retrofits. The shower screen is short so the floor gets wet each time. The double glaze windows are not sealed well in my room and it gets noisy. I wish the same effort goes into the rooms as they do with with the lobby. For sure its hip and in a very cool area.

My wife and I stayed 3 nights in December. Overall we enjoyed our stay but there were aspects that were disappointing and did not live up to the projected image.

We were drawn to the location, contemporary design and to the sustainable, organic philosophy. The location on a side street off Gran Via proved to be excellent. We chose the option to have breakfast included in the rate. The quality of the breakfast selections was very good and the service from breakfast staff friendly and attentive. The entrance area and adjacent bar had an appealing, contemporary appearance. One bar staff member was extremely hospitable and the other not so.

The Delux room was very clean but not at all comfortable for a December stay. The room had a twin bed configuration and the bed coverings were cotton (or similar summer weigh). Nothing was mentioned during the reservation or at check-in that the room had twin beds. When I asked about changing to a room with a double bed (or pushing the two single beds together and remaking it as a double) it was explained that this was not possible. It was further explained that the hotel had a limited number of rooms with double beds and that once these rooms had been assigned, guests were assigned a room with twin beds. We arrived before lunch but were assigned the latter. It was an uncomfortable three nights.

The reception staff were very professional in appearance but lacked warmth.. We had several interactions with different staff during our stay. (We are experienced travelers and are careful to never be demanding. If we have an issue we believe that we can achieve a better outcome by being reasonable and pleasant to staff.) Apart from asking for the bed configuration to be changed, our interactions were mostly to ask for information. In all cases, the interactions lacked warmth and interest (even feigned).

As mentioned, the location was excellent and the appearance had a cool vibe which promised a much better experience. Unfortunately this was not the reality, so we will look for different accommodation in Madrid for our next stay.

Staff was serious and not warm. Not even a question if it was our first visit.
Rooms are less spacious than in the pictures.
Well located.