Emperador

Poor check in experience. Woman talked on phone throughout and couldn’t get me away from the desk quick enough.
Disappointing room, felt very claustrophobic and shocking view - the hotel should state clearly that some views are internal views of other windows. When asked if I could change was advised that there may be availability the following day, but I’d have to pack up my room and then see.
Housekeeping commence work around 8 and then be prepared for no sleep. Doors aren’t closed they are allowed to slam shut. The entire room wall would shake every 5 mins when another door was opened and slammed, this continues from 8-10am everyday. Housekeeping also entered my room despite a do not disturb sign clearly on door.
The pool has so many rules that it seems to forget its purpose - guest’s enjoyment. The man and women staff members there didn’t stop chatting to each other and occasionally laughing at guests when their backs were turned, really unpleasant. Didn’t see the woman move off her seat once - no interaction with guests, no drinks offered around the pool and couldn’t even be bothered to take towels off guests and directed them instead to a large bin out back for used towels.
Generally the hotel felt dated, but the location is good. Concierge were efficient.
Overall, wouldn’t return.

Location and hotel history is great, and we had help from the porters with our luggage. However, some staff were unfriendly and there was even a rude incident where we were called out for eating in the hotel lobby. Gym and swimming pool were closed