Exe Zarzuela Park

Todo perfecto. Mejor de lo que esperaba.

位置安全，有獨立花園

Very nice hotel! Super friendly, customer-friendly and helpful staff at the reception. Nice room with good bed. And, very important to me, very quiet: no noise pollution from outside or from the other rooms! Also great: no music anywhere, not at the reception and not in the breakfast room.
A bit far from the city, but bus 161 stops in front of the door (buy a public transport card from a machine in a station and load 10 journeys on it. NB in ​​Madrid you do not pay per distance/time, but per journey and transfers are often necessary).
A few points for improvement:
- the restaurant turned out not to be open for lunch and dinner in the winter season, which was not mentioned when buying a room. Not neat. Room service with very limited and quite expensive options. Disappointing.
- the fruit at breakfast was not ripe so not edible.
- the older receptionist at check-out was rude. Answered a phone call and while talking to the other person he arranged my business. He said nothing to me. A letdown because the real receptionists were so friendly and polite.
All in all a hotel I will definitely return to: very customer friendly and quiet!

Very new hotel

The facilities are a bit old, but the environment is good

It would have cost us more than double to stay in an equivalent standard hotel in the centre of Madrid and as it turned out the location was more of a bonus than an inconvenience. The room was comfortable with all the facilities one would expect, including a filled mini bar (there is no hotel bar) and TV (only BBC news in English) and it was cleaned daily and clean bedding and towels were available on request. The staff were friendly and helpful and the WiFi was fast enough in our room for us to be able to stream UK TV channels. Although there were no bars and restaurants in the immediate vicinity the bus with a stop right outside the door can be taken (€1.50) to Valdemarin a small local area which has several bars and restaurants. We particularly liked Volapie with its friendly staff and good food. The tapas and burgers were very good and the Asian food at Kokochin was very tasty. Taking the bus in the opposite direction for the same price you arrive at Moncloa, a major transport hub, giving you access to the Metro system and local and National buses. The same bus has a stop next to the Club de Campo Villa de Madrid and the Hippodromo racecourse is a 10 euro taxi ride from the hotel both of which we were visiting. Do NOT attempt to walk to the Hippodromo following Google or Apple Maps. It brings you to a locked gate and a Ministry of Defence restricted area. It is impossible to pass through at any point. The only way to walk is to follow the driving route and this means you must walk along the grass verge of a busy highway. We enjoyed our stay and the peace that the hotel offered on such a busy holiday weekend in Spain.

RESTAURANT SERVICE AND RECEPTION: I have been here several time in the years but always for 1 or 2 night. This time being here for 2 weeks i’m having few dinners in the hotel. Quality of food is good but what captured my attention has been the customer attention that the service has. Although there is only 1 waiter (at least at the time i had dinner), I appreciated the professionality, the speed in reacting, and the style to serve the customers. From the name tag I captured the name “LIZ”, I guess Elizabeth. It’s when being professional in the job we do, without doing anything special we captured the attention of those who look also to the details; very much appreciated. I guess is one of the focus of the hotel because also at the reception i always got high level of services (including when few months back I forgot the iPad in the lobby and they called at the office they found it). Cleanness of the room is as well very good. Stairs and doors should be renewed at least in the main building where the reception is.