Parador de Malaga Gibralfaro

The hotel itself has a lot of charm despite being a little old and above all the view from above is magnificent but clearly the problem is the restaurant. First as a starter we are served scampi from which the gut has not been removed, you then bite into sand in abundance, suffice to say that it was infamous so ok in the end they didn't make me pay for it but my friend had to pay for him. Then two of my friends ordered the Arroz meloso de langostinos y chipirón con alioli de azafrán, it was way too salty and it was impossible to eat it. I told one of the waiters who really didn't care about this problem. Finally, the waiters were haughty, and rushed to kick us out because they were not discreet, I had the impression of being in a hidden camera in bad taste. Clearly, the staff of this restaurant are not up to the standard of this so-called 4-star hotel. In addition, we had requested a table on the terrace, but we were refused on site while 2 tables remained empty throughout the evening. The staff was in bad faith and really unprofessional. Same, when we arrived at the hotel, the lady at reception was very unpleasant and was in a hurry to get rid of us, when we checked out she wanted to make us pay for the room even though we had already paid for it via booking . The staff at this hotel are clearly not well trained in their profession, it's a shame for a 4 star hotel. For this I do not give this hotel 4 stars but 3 stars. So I don't think I will return to this hotel and next time I would go to the Gran Hotel Miramar because we paid too much for more than mediocre service without any compensation. This spoiled our stay so I will only give it 1 star.

Response to their comment: No, these are not dishes that we don't like and we have already eaten the same elsewhere. You are in bad faith and your establishment is very poorly managed. Who likes to eat sand tell me because I don't see who?? It's stupidity not to even recognize it and apologize, just like the too much salt in the rice, to believe that it was done on purpose. We are not the type to generally complain about trifles but here it's serious. I will send a complaint to the head office of Paradores de Turismo de España since you do not admit your mistakes and you are calling us liars. I'm sure they will be delighted to have our report.