Hotel Nice Riviera

We booked Nice Pebbles - Pastorelli for our anniversary but ended up checking out a day early due to cleanliness issues and it turned out to be quite disappointing. Although check-in time was 11 am, we opted for the grab-and-go key option and tried to pick up the keys at 10 am when the office opened, knowing we might not be able to. One staff member was helpful, but the other kept repeating, “it’s too early,” even though the apartment was just half a block away. We eventually got the keys and headed to the apartment, which, like other reviews mentioned, looked clean on the surface. However, upon closer inspection, it was dirty, with mold and wet stains.

The next day, I used the washer, but after the cycle finished, my clothes came out smelling strongly of mold. When I checked, I found mold inside the washer. Since the office was nearby, I went to report the issue, but one of the men dismissed my concerns, blaming the hard water in Nice and saying you need to leave the washer open after use (it was closed when we arrived). He also insisted this was the first time anyone had complained. Emily, another staff member, kindly offered to send a cleaner the next day. The cleaner confirmed the smell and added cleaning tabs but seemed uncomfortable and rushed. Unfortunately, the tabs didn’t solve the problem because the mold wasn’t cleaned out.

I sent a video of the mold to the office on Saturday but got no response, even though they were open. By Monday morning, our anniversary, we had no clean clothes left. After returning to the office, they finally offered to cover laundry costs, but only after I asked. The only positive was the location near Old Nice. We wanted to love this place, but it was a disappointment and we left with rashes.

Absolutely shocking service. Our room had no wifi connection, we were right next to the construction work and were woken at 7am every morning, the pool was so hot you couldn’t swim in it and the cleaners took my earrings I left in the room and when I asked for them 8 hours later the staff said they had no idea about them. We left the hotel upset and a week later they said they found the earrings but I would have to pay 48 euros to post them to me. Ridiculous.

Completely unacceptable! Terrible service. Our room was located directly next to a construction site, that is extremely loud the entire day. The balcony is full of rubble from the construction and is completely unusable anyway, because if I was to go out, construction workers would shout at me to go back inside. They offered me to trade rooms, but only with a huge downgrade. Much smaller room and with no balcony and they would not give me a price reduction if I took it. Note, that other rooms of the same category are currently available at the hotel, I checked. This might be the worst service I have ever experienced at a hotel. This sort of inflexibility is completely unacceptable and I cannot recommend this hotel to anyone, especially considering that it's not exactly cheap. Apparently a 4 star hotel, but this service is not acceptable even at lower rated places.

The reservations system is glitchy! I tried to reserve a place and it said the system timed out. I went back in and it said the apartment was not available. When in actuality I had reserved the first time but I never received a confirmation email and then 5 days before my stay they sent an email saying that I was staying there and I could not cancel the reservation. OF the four nights I could only stay 2 of them. But they were not flexible or willing to work with me. Then they moved the keys to a different box so it wasn’t easy to check in. The AC, water pressure, and refrigerator were not working and my son got bug bites all over him. None of our requests were answered. Very bad service!! Do not book!