Hotel Nice Riviera

The reservations system is glitchy! I tried to reserve a place and it said the system timed out. I went back in and it said the apartment was not available. When in actuality I had reserved the first time but I never received a confirmation email and then 5 days before my stay they sent an email saying that I was staying there and I could not cancel the reservation. OF the four nights I could only stay 2 of them. But they were not flexible or willing to work with me. Then they moved the keys to a different box so it wasn’t easy to check in. The AC, water pressure, and refrigerator were not working and my son got bug bites all over him. None of our requests were answered. Very bad service!! Do not book!

We DON‘T recommend this Hotel (sorry to say this)

We stayed at Nice Riviera for a couple days - my honest reaction to it:

+Friendly
+Very good location and central
+Rooms are mostly clean and okay

BUT we expected more for what we payed. With parking and two people we payed a lot- Here some negative points:

-We didn‘t get the room we booked at first. Maybe misunderstanding with the Hotel. After some waiting the reception fixedit. Still annoying.
-We payed two days parking and had to leave on 11:00 on the other day. They could have let us until 15:00 for this price.
-The elevator didn‘t work right. We had to wait extremely long for it AND it was even defective on our last day. We had to carry all the lugagge to the underground parking.
-The parking barrier was also defective or something. Everytime we wanted to get inside and outside of parking we had to speak with reception.

A big no from us…

The staff is not helpful at all, it started with the car not entering the hotel's parking lot due to height issues, and then the clerk told us to park outside the hotel in a marked spot that was visible to the hotel until we found an alternative solution. I told her it would take time because we would be leaving for lunch. When we returned, a report on the car was waiting for us and the hotel said that It's not their fault and it's limited to 10 minutes, a fact that the clerk didn't say and they didn't take responsibility and said it wasn't our problem. After that, there was a horrible smell in the room when you enter, an unbearable smell. Even though I told him that the room is stuffy and that he should even look for a room on another level, he said open a window and it's not possible. Appalling service and officials who found an answer to say everything is not our problem. Besides that, the room is very nice and the location is great

The hotel is in a good location but the rooms are not particularly good. The night receptionist was very helpful, but beware of the extra payment for any parking at the hotel (similar for all hotels in Nice -- 25 euros per night).
The hotel decor is dated, and the service, if you want anything, was literally non-existent. We asked for fresh towels, which only turned up because I happened to see the maid in the elevator, who was on her phone when I asked for the towels.
Check out is early (11am), and they didn't like asking for an extension. When we checked out, the receptionist was extremely rude, saying we were late even though we had already checked out on time -- we needed to move our car and wanted to check the best location first --- they offered no help but wanted to charge 15 euros for an extra 2hrs of extra parking, which was ridiculous, so we moved to a public parking spot.
They really need to learn some customer service if they want repeat business.
We will not be frequenting this hotel again, and I think people can find something much better for a similar price.

I have booked apartments with Pebbles several times over the years and have never had reason to complain. I was therefore confident that, on my return to Jacques, everything would be to the usual standard of cleanliness and the fittings would be in full working order. Arriving late on a Sunday evening, the first issue that came to light was a missing shutter on the window of the twin room. Not only did this result in a complete lack of privacy when I turned on the light (the transparent net curtain did nothing to alleviate the problem), it also meant that I was woken early by the sun streaming through the window. As I was leading an educational trip and was out of the apartment all day on the Monday, I was not in a position to contact Pebbles within their working hours that day and resolved to do so the following day.

By the Tuesday morning, after another disturbed night's sleep, I was dismayed to find that the cleaning was sub-standard, with several weeks of dust along the skirting boards behind the desk in the twin bedroom and a patch of dust in the corridor between the living space and bedrooms. Very disappointed by the lack of thoroughness of the cleaning and increasingly frustrated by the impact the missing shutter was having on my sleep and privacy, I sent an email to Pebbles to highlight the problem. The response I received was highly dismissive. I was informed that the shutter would be replaced in a few weeks (this was completely unhelpful to me as my stay was only for 5 nights) and that I should have reported the cleaning issue within 24 hours, despite there being no information about this being a requirement on the website. I emailed Pebbles back to express my dissatisfaction with their response but heard nothing back till Thursday morning, when a completely inadequate offer (the equivalent of £17.50) as a discount on my next stay was made as compensation. Frustrated by Pebbles' casual approach to the matter and the paltry discount that was on offer, I decided to visit their office to explain how unhappy I was with the situation. I did manage to speak to Emily, who had previously responded to my emails. After spending a good ten or fifteen minutes describing the effect the missing shutter was having on both my privacy and my ability to sleep beyond sunrise, as well as expressing my disappointment with the standard of cleaning (as evidenced in pictures I had taken), I was assured by Emily that she would discuss the matter further with the owner and would be back in touch. As I was about to leave, however, her colleague intervened to state his view that it is wrong to believe that a bedroom without a shutter is not fit for purpose as it is not the same as a missing door or bed. At this point, I was in complete disbelief. I found his suggestion (ie. that I was being unreasonable) insulting and unprofessional, and Emily quickly ushered me out as she could see his comment had exacerbated matters.
I have since received another email from Emily with a cursory apology and confirmation that I will receive a £50 discount to compensate for the issues. She also hopes that I will be booking with Pebbles again, which is absurd given the standard of the accommodation on this occasion and the shocking customer service I have received. I would urge anyone considering booking with Pebbles, both new and returning customers, to give it a wide berth. If you have an issue, as several other customers appear to have done, they will do their utmost to avoid addressing it. If you persist, they will fob you off with as little as they can get away with. Quite simply, the worst service I have experienced with a holiday rental company in all my years of travel.