Theoxenia House Hotel

They refused to place two small items that were left behind in the room into an standard-sized envelope so that a courier service could collect them. This simple request, which would have required minimal effort on their part, was outright denied!!

If I could give zero stars, I would. This was the worst hotel experience we’ve ever had. We booked well in advance, and the hotel confirmed everything without issue. After traveling from another country, we arrived expecting a smooth process, but it was anything but. At check-in, we were repeatedly interrupted every five minutes to sign different documents, which was already frustrating. Despite accepting payment with a different card during the booking process, three hours after check-in, the staff demanded a picture of the cardholder, claiming they made a mistake on their end. This was their error, yet we were left dealing with the consequences. To make matters worse, the rooms were dirty, the service was horrendous, and the staff showed no willingness to help. We ultimately had no choice but to search for another hotel at the last minute. The entire experience was completely unacceptable. Avoid this place at all costs—it’s the worst hotel experience imaginable.

If I could give zero stars, I would. This was the worst hotel experience we’ve ever had. We booked well in advance, and the hotel confirmed everything without issue. After traveling from another country, we arrived expecting a smooth process, but it was anything but.

At check-in, we were repeatedly interrupted every five minutes to sign different documents, which was already frustrating. Despite accepting payment with a different card during the booking process, three hours after check-in, the staff demanded a picture of the cardholder, claiming they made a mistake on their end. This was their error, yet we were left dealing with the consequences.

To make matters worse, the rooms were dirty, the service was horrendous, and the staff showed no willingness to help. We ultimately had no choice but to search for another hotel at the last minute. The entire experience was completely unacceptable. Avoid this place at all costs—it’s the worst hotel experience imaginable.

An OK plqce to stay. Service is less than 1 star as there was NO service. Location is good and the suite I stayed in was not bad. I would definitely not go back there as I wasn’t expecting such a low level of service. Be careful if you are booking a suite with breakfast because the suites are in a walking distance building from the main hotel!!! You need to consider extra time in the morning to have breakfast which is another annoying issue

Very nice luxury hotel at a first look. Old rooms if you enter inside, with related issues like very noise air conditioning. the bad part is about one unlikely event: I found a bug in my bed during the second night, walking on my leg, I reported that to the receptionist the day after - she replied with anything not even a "I'm sorry". Quite unpleasant.

Terrible hotel, a mistake was made during the reservation because my mom is not very good with English, I call them to sort it out and they were not understanding or helpful at all. Very disappointed and of course I do not recommend staying there.