Ibis Styles Heraklion Central Mini-hotel

I had a good time.

The hotel is in a good location, close to the commercial street, and it takes more than ten minutes to walk to the bus terminal and the port. However, the service level of the front desk is poor, and the professionalism is insufficient, especially the young lady on duty in the afternoon. We booked three rooms for 7 people. On the first day, each room was only given one door card, and each person was required to have a ticket. After repeated negotiations, she changed the subject and did not respond positively. Another lady at the front desk knew our request and made several door cards for us. We have two family rooms, and the wrong rooms were arranged (different room types). We opened our luggage and packed up and changed rooms again. We stayed for three days, but there were only two bottles of bottled water in the refrigerator (two-person room), and they were not refilled after cleaning. We negotiated with her, saying that it was the hotel policy to only provide free bottled water for one day, and guests would have to buy it on the first floor in the future. If we talk again, she simply ignored us with a dark face! The most outrageous thing was the last day. During breakfast in the morning, 3 of us took our luggage to the lobby so that we could check out after the meal and rush to the pier to take the boat. The man on duty at the front desk did not let their suitcases in and put them outside the door (out of sight of the front desk). After the meal, three suitcases were missing! We hurriedly negotiated with the man on duty, but he had no idea and said that they might have been loaded onto a truck and taken to the dock. We ran to the street and found a group of people loading luggage onto a truck, and then we found our luggage. This is the worst service of the four hotels we stayed in during our trip to Greece, and it is also the only one we gave a bad review.

The room was large with a large balcony and sea view. Located in the old town, there are many restaurants around, and the food is also very good. The front desk staff was very enthusiastic and gave us a lot of travel suggestions.

We stayed at Ibis Styles for 1 night in August 2024, because due to our incoming flight being delayed we arrived late in the evening. We got upgraded to an Executive Room and all, from reception welcoming to check-out was absolutely perfect, the room was big and clean with all comforts and a quiet balcony. Breakfast is generous and includes local sweets, and there is also a supermarket on the lower floor to buy food for the day or snacks before your travel. 100% recommended!