The Aeolos Beach Hotel in Kos Town

I've been coming to Kos for 10 years and visited a lot of the Dodecanese islands and some parts of mainland in my life so have experienced the Greek peoples kindness, generosity and hospitality well.
This hotel has beautiful views of the ocean and coastline, lovely picturesque scenery of the premium bungalows and during the day it can be quiet and peaceful (we came in October, end of season so Kos is usually quiet in general).
However, for the meals, especially in the evening it can be a hectic confusing experience of queuing for upto an hour to just enter the restaurant area, due to excess of guests and lack of seating facilities, (some food may also run out during this time). Upon entry you are seated by staff before getting your food but if you do leave your seat to get your food, you will 100% have someone swoop in there and take it even though it's just been given to you by that staff member, so I would grab a plate of food first before being seated. You cannot get your own drinks in the evening meal, you have to wait until one of the few staff available notice you and will then come over and ask you which drink you would like, usually by this time you have nearly finished your meal.
There's quite a lack of staff available here and so wait time can be long for restaurant and also the bar, often queuing for both.
Room consumables are rarely replenished often meaning you will have to go to the front desk and ask for toilet roll, coffee, sugar etc.
It seems the hotel is trying to be a resort without the facilities or infrastructure required for this, with too many people for a lack of facilities. As this is low season I am unsure how the hotel coped during the summer months when it is peak holiday season.
I would also add it seems a lot of the guests get heavily drunk off the inclusive cocktails throughout the day which leaves for very noisy and interruptive evenings and nights, not one night was managed to sleep a full night undisturbed. There was more than 3 occasions where we could hear and see domestic altercations and hear damage to hotel property from the guests.
I would highly recommend using your room safe/putting valuables back into your suitcase and locking it when leaving your room as there was an incident during my stay that would have resulted in the attention of the police, a valuable necklace that was usually left in a particular spot next to my bedside (Kos had always been safe to do this) went missing when we got back from our day trip, it "miraculously" was found behind the fridge (?) the day after we had reported it to front desk, emailed explaining if it was not found we would need to contact local police for insurance purposes and called our holiday representative to inform them of the missing item.
We lost trust in this hotel and would hate for this to be someone's first experience of Kos as it is a wonderful island with lovely people. We changed hotels midway through due to this experience, our holiday rep was able to sort out the transfers from the second hotel to the airport which was kind.
Aeolos is a picturesque hotel with great potential, however all of the above has dampened our stay and we would not want this to be a similar experience for others if this is your first time coming to Kos.

This is not a 4 star hotel by any measure, it is 2 or 3 star at best. Stay was for 12 nights in a room in the main hotel.

Pros:
- The sunset view
- The main pool was large and a good temperature
- The ladies with glasses on reception and Anna in the restaurant & bar were nice friendly, helpful people
- Our room was cleaned every day. We were provided with clean towels and a large bottle of water every day.

Cons:
I need to point out quite a few problems with the food & drink here:

- The food was really bad. They say they have something for everybody but they really don't. The themed food, Italian, Greek, Mexican etc were not good representations of food from these countries. The food was not hot, was not prepared well (undercooked meat in the Moussaka on Greek night for example) and was not enjoyable at all.

A crazy thing here is we could not get any coffee after dinner with dessert. Staff rudely brushed us off saying that coffee is only for breakfast. What a strange thing to say. Are we not in Europe anymore? I have never experienced this before anywhere in my life.

The breakfast is aimed at their German guests only it seems to us. Boiled frankfurter are not a breakfast item anywhere else in the world (come to Ireland we will show you what a breakfast sausage should taste like). The eggs were undercooked and disgusting. The croissants and sweet breads were disgusting. The fruit did not taste fresh to us. And the morning coffee was really, really disgusting. We had breakfast twice in the hotel and then did not have another single breakfast for the rest of our stay. For dinner we tried twice in main hotel restaurant and once in the restaurant beside the beach. We did not enjoy the food at all.

- The alcoholic drinks are all diluted. There were no glasses available either at the bar in the hotel or at the pool bar for our entire stay. One of the bar ladies (NOT Anna) was very rude and sarcastic with guests and made us all feel very uncomfortable, telling us it is not her problem there is no gin, no whiskey and no glasses. Ourselves and other guest stood there looking at her in disbelief while she made these comments.

- The male bar staff were the most unprofessional bar staff I've ever experienced, anywhere in my life. When you order the same drink but it is a different size and different taste each time that is very strange and not acceptable. How do you make the same cocktail different each time? Wow, that's really bad. They were more concerned with smoking and talking with each other to the side of the bar. Nice guys to be friends with I am sure, just not good at their jobs.

- The really REALLY loud music from the pool bar started at 10am every morning. Even with the balcony door closed in our room it was very loud and we couldn't sleep.

- There was really loud maintenance works occurring early in the mornings near the end of our stay. We got no warning of this and it badly affected our sleep.

- There are serious drainage problems in the hotel. The urinals in the bathrooms beside the pool were overflowing with urine every single day. We also had serious problem with the shower drain in our room. The water would not drain and kept overflowing into the room and we had to put lots of towels down each time. We raised this issue with the hotel and they told us it was rectified but it wasn't. There was also a bad smell of sewage in the bathroom.

- The rooms in the hotel have been renovated but the shower head in our bathroom was old, broken and had mould on it.

I feel a bad writing such a poor review as there are good people working here. I would not recommend this hotel to anyone unfortunately. Maybe if the food & drink situation was better I would, but it is so far from another town that you cannot simply walk out of the hotel for other options.