City Hotel Budapest

You can not trust them, they would not check in without a passport (that's fine it's Hungary) however, they wanted to us to leave our passport with them for an hour and they would return it to us later. They simply kept refusing to scan while I was at the lobby saying it's for their own systems they need it for an hour.

We were required to give up our passports to receive a room. The reception said they had to scan them according to "company policy". They had all of our passports, we are traveling with a large group, for over 4 hours. We were forced to be in a foreign country with no form of official ID. If it was company policy, they would have a way to scan the passport and give it back right away. I looked at the company website,

www.dormero.de,

and could not find this policy anywhere. I will not stay at any of their hotels ever again. I highly recommend that if you are traveling in Eastern Europe, you find a better hotel to stay at.

No service at all (in my case) and rooms are not well maintained.

Reception is closed at 11pm and although you inform while doing the reservation about a late check-in they don´t pay attention to this information and they ask you to contact them again if you are checking in late. Also when contact them, they take too long to answer, in my case more than 4 hours which was already too late and I was almost at the hotel with no guarantee if I could check-in or I would sleep in the street.

Since I stayed only for two nights I didn´t have many things so I only left my tooth brush and paste in the bathroom and a bottle of water on the table. When I arrived at night, all those things were gone. I wonder what would have happened if I left more things visible...

Also, the shower hose was broken and there was more water coming out the hose than the head of it and what´s more important, the plate was stuck and I had water up to my ankle. Paint of the walls was also falling off the wall and curtain was too thing, it didn´t make any difference having it or not.

I couldn´t talk to anyone about these things because at morning the reception was closed and at night too.

Not very pleasant and not happy with my stay