LHP Hotel River & SPA

Awesome views of Arno River and spacious rooms but 2nd worst customer service from a hotel I've ever experienced in my last 20+ years of travel at over 30 different places. (The ultimate worst was at Hotel Demas Garni in Unterhaching, Germany.)

Vacationed here 10 years ago with 9 other family members and the extreme rudeness we experienced from the employees at the front desk (with the exception of one man, Gabriel Vaccaro) is still seared into my memory, particularly there were two older men on the evening/night staff. My dad is diabetic and his insulin needs to be stored in a cool place like a refrigerator. While making reservations to this hotel, we were assured via email there would be no issues with us using their kitchen refrigerator for this, as there were no refrigerators in the rooms. During our thankfully short stay, those two men were very lazy and didn't like to leave their chairs or talk to anyone, grunting at us whenever we'd ask for them to help with anything or store/retrieve the insulin. In fact, we went out late one night and came back to find one of them asleep at the desk. When we woke him to ask for the insulin, he was clearly irritated that we dared to wake him up.

Also, our train was leaving early the morning we checked out and let the night guy know the night before to call a taxi and have it ready for us. No surprise, he hadn't done it so we nearly missed our train. Not only did he forget to do this one small thing, he was completely rude about finally getting to it.

Breakfast was below average and bathrooms were tiny. The good things about Hotel River is the rooms were nice and the view of the Arno River was gorgeous. There's also a rooftop overlooking the river that was open to all guests, however, there are guest rooms beside them so you have to be courteous of when you go and how loud you plan to be.

If your trip at all involves a stay in Rome, I highly recommend staying at Les Chambres D'Or Hotel. Delicious breakfast, best cappucino in Rome, wonderful location less than 10 minutes from the Vatican, and most importantly of all, their staff was impeccable. Hotel River needs to take a few lessons from them and I hope their management reads these reviews and has done something about the staff.