Galleria Viko Hotel

A bit disappointed with the hotel as our grandfather was hospitalised. No refund even when it’s an emergency.

The worst hotel on this trip! Barely one!
The hotel room is completely different from the one in the picture. Even the international student who sent us said that it was just like a homestay. It was good to occupy a location~
The room I booked has a carved wall and an external balcony in the picture~ It is completely different from my room. I went to the hotel front desk to ask about this issue. The front desk said that these are all display pictures. I said, but I showed you the room picture on my order, not the picture on the hotel introduction page. Then he contacted me and told me that the room in the picture on my order was occupied and he could give me another one. So he looked at the picture at my request. I was planning to change it. Later I felt it was too much trouble and it was not the room I booked and the appearance was not good, so I was too lazy to bother~
This hotel is in a very good location, the service staff gave people a feeling of false politeness, and there was an episode, I flew from the Netherlands early in the morning and was very sleepy and confused, without wearing glasses, and when I entered the hotel, there was a big sculpture that scared me, and the service staff at the door had a disgusted expression...
In short, this place has nothing to do with a five-star hotel, Chinese people don't cheat Chinese people, one night is nearly 3,000, it is better to book carefully, Milan is very convenient, the location is not too remote, it still depends on the room environment and service experience~

The location is good, but the facilities are not that great. If it's not a gallery view, it's a bit too noisy during construction and there was no word of apology. Only a female employee wearing glasses was kind enough to respond.

We had 3 adults and 2 children, booked two rooms, each for 2 adults. However, the hotel insisted that we need to pay for a third room, since we had 5 people. Despite the fact that we explained that our kids are small and can't sleep alone, they made us pay for a third room just to leave it empty, and said that room arrangement was our own problem. Will never come back again.