Mandarin Oriental, Hotel

That experience at the Mandarin Oriental in Milan was simply amazing! From the moment we arrived we felt welcomed and the service level was beyond extraordinary. Check-in was smooth and very easy, as was the checkout process.Within a few hours almost every person we ran into knew our names and acknowledged us when we walked past them. The concierge was extremely helpful and I’d like to mention Alexandra, she was delightful to work with. We took advantage of the Spa, as well as the outside lounge/restaurant for cocktails before we headed out for dinner. The shuttle service to various locations within the inner city was extremely convenient and we agreed that this perk made our stay, even that much better. Our room/Jr suite was spacious and well appointed. The balcony was a plus, because we kept the door open for fresh air often. when we were in the room. During our stay we had breakfast each morning and the Gordan restaurant and it was delicious with plenty of fresh fruit and options to satisfy the most discerning pallet. William, the restaurant manager was present most of the time and always made sure we were taken care of properly. I would highly recommend staying at the Mandarin Oriental Milan! We truly enjoyed our stay!

A true gem in the heart of Milan, the Mandarin Oriental. From the moment we arrived the hotel’s hospitality was outstanding. With our early arrival our rooms were not ready and we were invited to the Mandarin Garden for an afternoon drink. We were warmly greeted by Stephanie Greger, General Manager and Guglielmo Miriello, Director of Mandarin Garden.

We had a wonderful conversation with Stephanie and we learned we had a common friend, Sophia Peluso, General Manager, Villa San Michele in Florence. Stephanie has orchestrated a hotel dynamic of impeccable customer service and professionalism.

I expressed to Guglielmo that my wife Judy is an amateur chef. Without hesitation, Guglielmo whisked us off to the kitchen to meet Antonio Guida, Executive Chef. He explained his signature dish, Rosotto with dusted raspberries. What a wonderful memorable experience.

Our suite was elegant, spacious, and well appointed. Sophisticated design and style with hardwood floors, customized furniture, and walnut wood panels.

Our group of four was invited to Seta’s private dining room. We indulged in the chef‘s table tasting menu. The meal was sophisticated and refined with a contemporary Italian flair. Compliments to Executive Chef, Antonio Guida.

A special thank you to Manager on Duty, Brando Rosada. Brando has polished customer service and hospitality.

The Mandarin Oriental, Milan is within walking distance to many of the cities attractions. Located in the heart of fashion, the MO is polished cultured sophistication. We look forward to our return visit.

Undeniably amongst the best service and attention we have ever received. The attention to detail, the continuous welcomes were above our expectations. The restaurant garden is definitely a must for elevated dining. The MO Spa is the city’s best kept secret. Its underground pool is so inviting. Add a treatment throughout your stay.

The service was five star from beginning to end. The room was beautiful and clean and the location was ideal. We ate one of the best meals of our trip at their restaurant. We also stopped back in the restaurant after a very hot day in Milan and ordered some desserts and drinks that were literally the best desserts we’ve ever had. Cannot recommend enough!

The hotel is good, I hope you can come again next time

Once again, I experienced great service. The hotel staff were very enthusiastic. I especially thank Emma for her professional service awareness and emotional value. If you need help with Milan MO, please find Emma.

Everything was amazing. Service and food were spectacular. The ambiance is sensational. It's is luxurious, but feels very comfortable and welcoming to all including families and pets. It's not just a great hotel, it's a great Mandarin Oriental.

To be nitpicky, the espresso was average.

Very elegant hotel with a modern contemporary look. The attention to guest is impeccable all the way from the valet to the concierge, restaurant, and the reception. We were attended by Nicolas Z. who truly made our check-in process very quick, easy and stress free. Throughout our stay he had been very helpful giving us tips around the city and impecable customer service. He was definitely a spotlight of the team! Looking forward to coming back to this wonderful hotel.