Milan Marriott Hotel

****update to the below****
After explaining the below issues to the reception when checking out, they reversed the payment via points for the hotel room.

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I was left standing at check in for over 10 minutes while the staff chatted, upon checking in which took at least another 20 minutes to be told our rooms are not ready and they would call us when rooms were ready. Never received a call telling us the rooms were ready. When I returned to the hotel at 6pm, I was told breakfast was included and they would organise a late check out.
The next morning when I went for breakfast, I was told it was not included and a late check out can’t happen. So I booked another night using points so we can leave at 6:30pm. I called down to reception requesting we keep the room and stopped by reception on the way out to make sure they understood.
Upon returning to the hotel at 5:30pm, our room key no longer worked. So I went down to reception who seemed very confused and spent another 20minutes trying to explain for the third time so we could access a room we had paid for to use only for 1 hr. It ended up being 40minutes given the front desks confusion
Upon entering our room. The room had not been made up, bed unmade, complementary water was not replaced and the towels had been removed, so we used hand towels to dry ourselves.
I understand the hotel is being renovated but this does not excuse the appalling level of service.

I’ve stayed at many Marriott hotels around the world, and unfortunately this may be one of the worst experiences I’ve had.

At check-in, the receptionist was distracted and unprofessional, which left us confused. She was half checking us in and half chatting with her peers; it took forever with the process. She even told us breakfast was included, only for us to be told the next morning by an even more rude receptionist man that it wasn’t. I honestly wouldn’t have minded paying for breakfast, but the way the situation was handled felt dismissive and unpleasant.

The hotel itself also leaves much to be desired. The location is inconvenient — at least a 10-minute walk to the nearest train stations and far from the city center. On top of that, half the property seems to be under construction, which takes away from any sense of comfort.

The only positive I can mention is that the rooms are fairly spacious for a city hotel. Beyond that, this property is not up to Marriott standards. I won’t be coming back, and I’d recommend spending your holiday money elsewhere.

TL;DR:
• Inconvenient location
• Rude, unprofessional service
• Spacious rooms (the only plus)

Worst Marriot hotel ever! Similar experience with some of the travelers who gave bad ratings. Will give 0 star if there were such an option. We booked the family suite at level 7, arrived and checked in at 7pm, felt the room was pretty warm but rushed to have dinner. Upon returning from dinner, turns out the AC wasn't working. Recept initially refused a room change and gave us 2 fans instead. Unhappy with the value of service and amenities we are getting for the price paid (since we will be staying for 3 nights), we asked again for change of room, the other recept lady offered us 2 smaller rooms which are connected for the price of one. Turns out they were just 2 adjacent rooms, but not connected. It could have been a miscomm, but unpleasant experience nonetheless, especially when we were made to be the ones causing the stuff inconvenience by reporting on the AC and requesting for room change 'after 10pm, which is late and no one is available to service our request'. The sheer audacity of them implying that it is our fault and not theirs for giving us a lousy room in the first place. Other negative experience include: 1. Faulty tap in suite. Only hot water flowed out when turned on. 2. Phone cable was loose/faulty. Took a while to get it working and called recept 3. Called reception about change of room. Was told that someone will give us the key cards to the new room and helped us move our luggage. Waited 15min and no one turned up. Called recept to check, and they ask if we wanted to come down to collect the keys??!! I thought you said 15min ago someone will come up? Where's the communication between you and your colleagues? 4. Ended up settling in the new, smaller room after midnight. Had to get an additional bed to be set up. Kids were extremely exhausted and slept late. Definitely not a pleasant stay at all. 5. Bed sheets and pillows smelled really bad, like they were washed without using detergent. 5 -Star hotel with 0 star service.

as an elite titanium for life member, I had a solid experience and I know what to expect. Not this time. My room was on the first floor, not on the seventh as my colleague who checked in before me. The lady at the desk, very busy doing other things and giving me poor attention, had a condescending attitude. When I asked about the fitness gym, I was told that it was 5 minutes away, which did not meet my needs of training in the early morning. The next day, my room was not cleaned, despite the fact that the “do not disturb” sign was turned off. The cleaning lady showed up at 6 PM. The room, recently refurbished, had a noisy and malfunctioning air conditioning. On January of this year, the breakfast was excellent with omelette made to order, this time it was standard buffet. To complete the picture, the rate was high, up to 600 € x day and value for money poor, considering that there was no lounge. Come on Marriott, you could do better!