Hotel Colosseum

I checked out during the day and forgot a T-shirt in the closet on a hanger. In the evening I came to ask, they said there was nothing during cleaning. I’m sure because I wore it to the hotel and hung it in the closet. can't get lost. They still haven’t found it, I asked to ask the people who checked in after me, they said they weren’t there yet, when they come they’ll ask. but they never asked. I have already been to the hotel 2 times. they can't solve my question. at the reception they responded aggressively.

Disappointing Stay at Hotel Collesseum in Rome —

I recently stayed at the 3-star Hotel Collesseum in Rome with my girlfriend, and unfortunately, our experience was subpar. While the hotel's location was excellent (5/5), other aspects fell short.

Staff and Hospitality: 0/5
The staff's welcoming nature was lacking. They rarely acknowledged us upon entering, and greetings were inconsistent, typically we wouldn't ever even get a "hi" or "welcome" when walking directly infront of the front desk agent.

Room Comfortability: 1/5
The room differed significantly from the online pictures. It was tiny, with limited space for our 1 medium-sized suitcase and 1 large suitcase. I had to step over even my medium sized suitcase every time to walk through the room. The bed was extremely hard, and the mattress was one of the worst I've slept on. The shower was small, making it difficult to wash without bumping into the sides. The overhead showerhead made it challenging to keep hair dry.

Room Amenities and Cleanliness: 1/5
The room had a strong unpleasant odor, especially after leaving and returning. This was partly due to the single room key, which caused the power to cut out, affecting the room's temperature.

Breakfast: 3/5
The breakfast was a redeeming quality, offering a cozy bed and breakfast vibe. However, it wasn't what we expected for the price.

Overall
As someone who has traveled to over 35 countries and worked in hospitality in Las Vegas, I was surprised by the hotel's good reviews. Our experience was disappointing, with the exception of the location and blackout roll-down shades.

Got stuck in the elevator & dropped 5 floors, stuck for 25 minutes where they were unable to get us out! The cable broke & they're trying to use a key to open the door!!!! We had to get ourselves out & they didn't seem to care. We were promised a full refund, but then only gave us a refund on 1 of 2 rooms. Even have it in writing - owner refused to do the right thing and issue remaining refund. Electric outlet didn't work & other issues with the room.

So the max capacity was 5 people - there were 5 people in the elevator. Not sure calling me fat is the way to go regarding a guest situation, it's quite insulting. This is not customer service, nor what I call a positive guest experience.

I booked a room here more than two months in advance for my trip and noted being a single traveler. I received a confirmation even after my initial booking that I was all set for a DOUBLE room and even triple checked the weeks and days before my travel dates.

Upon arriving to check-in to the hotel, I was put in the smallest single room I have seen in a very long time. (I say this knowing that European hotel rooms are usually quite small compared to other countries. I travel A LOT.)

I contacted the front desk and was connected to the manager who although was semi apologetic, explained that I had booked a room for a single traveler and despite THEIR EMAIL CONFIRMATION sent to me stating I had a double room, they had too many guests and I was being moved to a single room. They just said it was an error and blamed me for booking as being a single traveler. They didn't even contact me prior to my arrival to let me know of the room change or to give me an advance chance to find another hotel before my international travel. I am too tall for the twin bed and ended up having to find another hotel while there, after over 48 hours of traveling.

I would also like to note that there is a ton of construction happening inside of the hotel that I was not made aware of during any of my booking or confirmations.

I have never written a negative review like this about a hotel but I will tell everyone and anyone I know to never book a stay there.