Hotel Mozart

Disappointing Experience

We arrived at the hotel around 8 pm, only to be told by the concierge that there was no room available for us despite our confirmed 3-night reservation. We were informed that if we chose to stay for the full duration, we would need to switch rooms during our stay. This was incredibly inconvenient and not what we expected. As a result, we decided to reduce our stay to just one night.

While the concierge did upgrade us to a larger room, the issues continued: the shower did not work, the toilet would not flush, and one of the windows didn’t open properly. We paid $390 for a single night, which is far from justifiable given the poor condition of the room.

It’s disappointing to say that the best aspects of this hotel are its location and the friendliness of the staff. I sincerely hope the management addresses these issues for the less-than-acceptable experience we had.

4 star??? Just got back from a vacation in June. This was by far the WORST experience that we had. For the price, the room was outdated and small. Not even a bottle of water (we had to go to a local market after traveling for 15 hours). Most disappointing was the staff. At check in we were treated very rudely. I am an American (of Italian descent). Had I walked in with my relatives speaking Italian would it have made a difference? No services provided by front desk - my requests were actually declined. And finally, I paid for breakfast up front but was told that I had not. Refused to pay twice so we ate elsewhere. Overall a horrible experience. Thankfully only two nights and then we moved on to two wonderful hotels in Florence and Venice.

This is definitely not a 4 star, maybe 2 star at best. Positive: the location is great.
Negative: We made a reservation and got put into a separate sister property…. Which was run down. There was broken woods and the place was 3 mins walk through the hotel into a sketchy looking alleyway.
Room was similar to a motel room, dated furniture and scratches on floor. Bed was spring and had dust on it.
We tried to change the room considering the $400/night price but got told to pay additional €90 per night if we wanted a room in main property. We actually ended up changing hotels and not staying there, but the hotel continued to refuse a refund.
Overall it was a terrible experience and I would not recommend.

****DO NOT STAY HERE!!!!!****
My sister and I decided to take a trip to Italy together for the first time. At first we were really enjoying our stay, however in the room we noticed our safe wasn’t working. As we had a very tightly booked itinerary, we did not have time to inquire about the safe being fixed, so instead we requested that no one enter our room, including the maids, as we had passports, money, and other valuables inside. When we requested this, the concierge said that no one would enter so we carried on with our day. Upon returning to the room, we saw that the room had indeed been cleaned, there was a water bottle that wasn’t ours, and that some of our items had been moved. We immediately checked our valuables and found that nothing was missing, except for 200 euros. This was our first day in the country, we itemized all money that had been spent thus far. We even carried extremely limited money outside of the hotel, because we had been warned of pickpocketing, so it is not possible that it was lost or stolen outside of the hotel. When we inquired about our concern, the staff was extremely rude, however promised a follow up. They said “our maids have been working here for seven years and it is impossible that they would do that,” (basically insinuating that we were lying). Days later, never received the promised follow up, and were hung up on by the concierge when we tried to call to follow up ourselves. Again, staff invalidating our concern, being outwardly rude on the phone, and providing no solution. Never staying here again and I hope that you won’t too.