Papillo Hotels & Resorts Roma

**Hotel Review: Disappointing Experience at *Papillo hotel*

I recently had the unfortunate and bad experience of staying at this hotel and I must say it was one of the worst hotel stays I've ever encountered. From the moment I arrived, things started to go downhill.

Firstly, the staff at the front desk were incredibly rude and unprofessional.

The room itself was another disappointment. The air conditioning was not working properly, leaving the room hot and stuffy. Despite the unbearable heat, when I reported the issue to the front desk, they were dismissive and offered no immediate solution. After several complaints, they finally sent someone to check it out, but the problem was never fully resolved. I ended up having to endure an uncomfortable, sleepless night.

In conclusion, this hotel failed to meet even the most basic expectations. The combination of rude staff, non-functioning air conditioning, and poor room conditions made for a thoroughly unpleasant stay. I would not recommend this hotel to anyone and suggest looking elsewhere for accommodation.

Frankly I wouldn’t recommend this hotel at all
The air conditioning isn’t working at all
We asked for an extra pillow but they ignored us
Food is really bad!
The staff are really rude especially the lady receptionist she was shouting and cursing at us because we told her about the AC
The water in the bathroom is either too hot or too cold
There is no air conditioning in the hallways
I’m only wondering how they got their four stars
Honestly they only deserve two!!!

Absolutely do not recommend, everyone in the hotel besides being very unhelpful is also unpolite. The carpet on the room was stained, the bedsheets had a bloodstain as well (photo below). The shower was broken and the reception guy was the only one who tried to do something, but unfortunately the maintenance guy was not in the hotel and we had to shower on cold water and a broken attachment. The TV had access to internet and netflix but it was disconnected, so I called the reception to ask for someone to help me connect the wifi, they said, in a very rude manner, I wasn’t allowed to stream and could only use the channels (mind you that I don’t speak italian, and if the option of wifi and netflix is available and not blocked it doesn’t make any sense to forbid your guests to watch TV as they please), I was also feeling sick so I couldn’t leave the room on a certain day, so I bought mashed potatos on the supermarket and they refused to let me heat it up, again, very rudely, even when I explained the situation. On the next day I asked the room keeping to come back 30 minutes later because I wasn’t feeling well and couldn’t leave the room at that time, they refused because they said they couldn’t come back and be late to other rooms (I’ve never, in my entire life, seen a hotel so bad with such bad personnel). I ordered a medicine online and when I went to the reception to see if the package had arrived they only said it couldn’t be with them because they do not receive or tell the guest if a package had arrived, fortunately the delivery guy arrived right after this moment and I was still in the hotel lobby. This hotel does not ever deserve one star, it deserves no star at all.

Maria is the worst person at the front desk
These people stole my money
I cannot for the life of me suggest this place to go to.
Please do not waste your money here
I had an emergency and they did not even refund me the hotel tax

Stayed 2 nights in October with tripadeal.
Hotel is located 20min + from airport in what looks like a not so nice part of town. It’s in the car park of a 2 building shopping centre. Excellent supermarket next door.
Hotel is dated and very basic. Windows outside look like they haven’t been cleaned in years.
Room 305 is on the side of the freeway. Can’t leave windows open because of the traffic noise. Large room with 2 king singles made up as a king. Comfortable bed. There was also a fold up bed. The only extra is a fridge. No kettle, complimentary tea or coffee, finding this very common in Italian hotels. Some have machines others only available in operating hours. Would suggest buying a small travel kettle.
Shower in bath with a small handheld shower.
Room has AC which works well. TV has English shows which is a plus.
WiFi is included and works well.
Breakfast is in a cramped room divided in 2, with large round tables that you can barely walk around. Each table has a jug of tang not oj on it, any very sweet. Cakes and croissants, toast, cold Italian meats and cheese, cereal, yogurt and tin fruit, scrambled eggs and cut up bits of sausage. Nothing special but it filled a hole.
The best and quickest way to get to attractions is with an Uber and the cost is €40-€50. Complicated with public transport and takes over an hour.
Definitely wouldn’t recommend staying here as a tourist, too far away from attractions.
Can’t wait to check out. Tripadeal charge a little extra and stay closer to towns and cities.

Worst hotel on the planet! I have stayed in many hotels in my life but one is as bad as it gets! Firstly, the rooms are very average, the shower leaked all over the floor in my bathroom and the windows were broken, the air-conditioner does not even cool the already stuffy room. The breakfast appalling: everything is stale and almost inedible. The attending staff are rude and disrespectful. The lifts are slow and tiny. The hotel is about an hour from Rome and Public Transport is a combination of both bus and a train to get into the city. Taxi to Rome costs between €30 and €60 depending on traffic and attitude of driver. There is no cafe or restaurant available anywhere around the hotel to eat at. It is essentially in a business park. There is a supermarket next door and an electronics store. There is a busy freeway right next door. My advice and the advice of 30 others in our group: avoid this hotel!

Hotel is absolutely appalling. Horrendous reception service by Mateo (blonde hair and blue eyed man) as he would not help us order a meal from outside the hotel and was blatantly rude. We did not want to eat the hotel food as our breakfast food was cold, stale and no variety. When we attempted to order room service, again the waiter was rude stating he was too busy and unable to bring for an hour and if that he may still be too busy then.

Reception toilets were not open at 6am so everyone had to ask for room keys back and were sent back to rooms.

Shower was of bad quality as it would not stay in position and ended up showering the wall rather than us.

My friends air conditioning was broken as well as a broken window that would not open.

Our tour group of 28 all had negative experiences of their own and would NEVER recommend to anyone.

Low end hotel with awful breakfast. Rooms are somewhat clean, cheap place to stay. We came on a group trip, I won't stay there ever again.

Why did i rate it so low?
A. Shower is on the left wall, whoever designed that was not thinking about guest or convenience. The floor gets soaked and it can be dangerous for guests.

B. The people who served breakfast were rude and the food was very bad. So they are cheap.

C. Location is way off by the highway, room air conditioner doesn't work on the whole 2nd floor, that makes it very uncomfortable for us.

D. Wifi was on main floor only, range will be awful with concrete and marble all over the building.