Hotel Bracera

We will start with the one almost positive, the location is good and central but in the middle of a massive construction site. This 2 star hotel is masquerading as a supposed 4 star hotel. The rooms are dated and very basic. The toiletries are two tiny blocks of soap and 5ml bottle of shower gel and shampoo. The shower however was great. There are none of usual four star reviews amenities like tissues, paper and pen in fact this hotel has cut back to the bone. No iron or ironing board and no kettle or tea and coffee facilities. There were missing bulbs in light fittings so difficult to light our room and the bed sheets were too small leaving the mattered exposed at the top. The duvets were also far too small. One bed was away from the wall and against the window so you couldn’t draw the curtains. There was no headboard, so the pillows fell off all night. Why they had rearranged the room from it’s normal layout wasn’t clear to us. The bathroom light are permanently on if your card is in the slot, unless you can find the switch in the bathroom. All that said the room was cleaned to a high standard. The TV remote only worked if you are a few mm from the screen and nothing is worth watching. You have to access WiFi via a complicated room specific connection using the TV. WiFi only works in the room unless you put in the other password available in the bar. There is a small refrigerator full of way over priced drinks. Lots of storage just you need a step ladder to access some. Many of the staff had an attitude we didn’t like. As if ‘well you are only here a couple of night so why would I care.’ On our first night we had a buffet dinner which was very poor quality with the ‘hot’ food was cold and a poor selection. The breakfast was the poorest quality with out doubt we have experienced in a hotel. The ‘hot’ food was again cold. The staff had a do I care attitude and the place was chaotically busy. No glasses, no cup, no knifes and folks, no yogurt and a queue 10 deep for the one coffee machine. We heard a lot of guests complaining about the standards in the hotel so we were not alone. We do wonder why on TripAdvisor it gets so many good reviews? Given the choice available in this resort we would never stay here again and highly recommend you stay somewhere that is better than this ‘two star’ hotel. The hotel caters for lots of large tour group so that may have something to do with the sell it cheap and cram them in ethos of this establishment.

The hotel should be a 3 star hotel!
The furniture is old and the air conditioner is noisy, they didn’t have a shaving kit which is basic in every hotel.
The swimming pool isn’t very clean and it’s so small.
The breakfast was good and the location.