Grand Mercure Phuket Patong

This is the third time we have stayed here and once again had an amazing experience. From the moment we arrived, we knew that we were home for the next 2 wks. We were extremely grateful for our upgrade at no cost and the service was outstanding.
The room cleanliness was extremely high standard.
Lets not forget the poolside daily happy hour :)
The hotel is positioned really well as almost everything is walking distance. There are bars within minutes walking and the beach the same.
Taxi service for those that need transport is literally outside the hotel.

Hotel on location of patong beach but it’s surprisingly quiet from noise on the streets, just walking distance to beach. It’s one of best family friendly hotels, there are kid’s playroom and spa for mom, fitness center for working out. All guest rooms with view of pool and garden . The room facities are standard for3-4 star rating. Lobby area provide open air , relaxing atmosphere.

5 star hotel that deserves a 5 star rating. It has amazing services, restaurant, daily activities, pool, massage and more. They also have free shuttle (drop off only) to Patong beach. Despite of its location being in a busy neighborhood, they have tight security so you feel safer especially at night.
Service wise, I have no comment. One time I came back to the room, and the floor was wet, due to humidity which is normal, and they dealt with it right away.

The dine-in food quality is also great. I'd definitely recommend.

I had a lovely 2-night stay as I was mostly looking for a nice place to rest my head at night, while I ventured out during the day. The continental breakfast was great with a large variety of food and drink options, the pool was relaxing with only a handful of people there at a time, and the spa services were wonderful. I had a late night flight departure so it was nice to be able to lay by the pool and then have access to a shower, even though I had checked out earlier in the day.
The room itself was fine, though could have done with a better cleaning before receiving its next guest.

We have stayed at The Grand Mercure twice now. We love the location of this hotel. The rooms are perfect. The breakfast is amazing. So much choice. The staff will go out of their way to help make your stay perfect. We wouldn’t hesitate to stay here again.

Loved staying in this hotel. It was a beautiful hotel with amazing staff, the staff were always helpful and accommodating and also so nice. The hotel was a great location, the food in the restaurant was amazing, we found the prices for it being a hotel restaurant reasonable. A very clean hotel, aircon was good & so was the WiFi. Don’t have anything bad to say & would recommend everyone to stay here!

When we turned up and checked into our villlas my mum was mobility impaired and required a wheelchair and walker.

Upon checking in.

We didn't expect there to be great access in Thailand for wheelchairs / walkers etc since there was basically none outside the hotel and access via chair required a little detour to our rooms... no dramas it was manageable.

Same with getting into the villa, we had to dump the chair before the personal swimming pool and lift it up a few inches twice to get into the room to park and charge it.

No dramas, Dad and I could take care of that since it was manageable.

Without being prompted/asking/discussing mobility access to the villas after we checked in squeezed the chair in and then went out then to dinner later.

While we were out.. a team of construction workers / handy men & staff turned up and built an access ramp for mum's wheelchair to easily get up from the footpath leading to the door.

Then later another ramp nearby to bridge a gap so mum didn't have to 'take the long way to dinner' via the elevator.

Above and beyond service to make our lives a little easier and more convenient for our 2 week stay.

It's taken me a while to remember to leave a review since it was the end of 2022 when we visited but I assure you we had excellent service during our stay in the two bedroom pool villa's
902 from memory.

Our 6-night stay was fabulous. The hotel is located close to beach, shopping and restaurants and bars. The amenities within the hotel were great, from the pool bar to the coffee shop. The breakfast was amazing and a very high standard of food. We ate at the barbecue one evening and it was so delicious. Loved the pool, massages and rooms were very comfortable.

Had a fairly decent stay!

Location: 5/5 - many restaurants walking distance and short drive from attractions. Really enjoyed this area!

Rooms: 4/5 - a bit outdated but comfortable and always well cleaned.

Staff: 5/5 - all very kind and accomodating.

Food: 4/5 - wish they had more options, especially halal. The hotel has a large Muslim guest count. More halal food would have been nice!

Overall, a very good stay!