Monachus Family Resort Sorgun

We stayed at this hotel for 10 days as a family — myself, my husband, and our 9-year-old daughter. We chose this resort based on the positive reviews and its 5-star rating, so we arrived with high expectations. Unfortunately, our experience didn’t quite match what we anticipated from a hotel of this category.

The rooms are spacious, which we appreciated, but they felt somewhat outdated and could benefit from renovation. The pools are a good size and the water temperature was pleasant, but we noticed that they became quite dirty throughout the day. There were no showers or foot-washing stations available before entering the pool, which might have contributed to this issue.

One of the biggest disappointments was the advertised aquapark. In reality, there are just four slides, and they only operate for limited hours — from 10 AM to 12 PM and then from 2 PM to 4 PM. This limited availability made it difficult for children attending kids’ club or other activities to actually enjoy them. The "crazy river" was not functioning properly, with the upper entrance closed and access only via a rocky barrier. Guests often got stuck and needed staff assistance to move along. The lazy river also lacked sufficient water flow to work as intended.

At the main pool bar, staffing seemed insufficient, leading to long queues throughout the day. At times, there was even a shortage of ice for drinks. Similarly, we noticed a lack of cleaning in the common areas during the day — empty glasses and cups were often left unattended, and by evening, the pool area looked quite untidy.

Food-wise, the selection was average and somewhat repetitive. The layout of the main restaurant wasn’t ideal; the entrance area became very crowded as it was also where guests queued for food. Finding indoor seating was often a challenge, and service was minimal — on most days, no one came to offer drinks during dinner, and tables were not cleared promptly. It also stood out that staff frequently used their mobile phones in front of guests, which didn’t reflect the standards expected in a 5-star establishment.

There was an afternoon pasta station near the beach, which sounded promising but was poorly managed. One staff member was responsible for cooking everything fresh, leading to very long wait times. On more than one occasion, ingredients ran out or the cooking station had no fire, which meant guests had to leave without being served.

Overall, I would rate this hotel as a 3 or 4-star property. It has potential, especially with its spacious layout and pool facilities, but there’s a clear need for better management, more attentive service, and improved upkeep. With some focused improvements, it could offer a much better guest experience.

We spend 11 days at this hotel, coming from Uk. The amenities are very good and the swimming pool are child friendly and have warm water. The room are very big and the cleaning service is excellent at the rooms. Kid activities are very well organized and the kid entertainers are so polite and kind.

Unfortunately the common areas service at the hotel is not at 5* level. All the bars have queues since even in the main pool bar there is always 1 barman. Main swimming pool sunbeds are so close one to the other that there is not even space to access the pool. Swimming pools are getting quite dirty with multiple cups during the day as well. Also at lunch and dinner, service at the restaurant is very basic, tables are not getting cleaned regularly. Moreover, there is strange kitchen setup which i never seen again in buffet. All the food is cooked outside which cause both the kitchen employees and the guests to suffer from the high temperatures. There is high traffic at the the restaurant since people both queing for getting their food and coming in and out of the restaurant at the same main corridor.