Amara Family Resort

Stayed at this 1* hotel as a birthday treat- its not 5* and the amenities don’t match their false advertising either!!.. all the staff speak Russian, if you need anything in English they pull out their translation phone or simply walk away!!. We arrived at 9pm and told to go to the Bistro that is open 24hrs… went down to a closed Bistro that apparently opens at 12am and only serves fries!!!- horrendous Rooms are smelly, dated and broken. Food is tasteless and warmed from day before- same food choices every day- desperately looked for another hotel to stay- please don’t waste your money staying at this awful place

Rooms are in very urgent need of refurbishing , if you speak English or any other language , besides of Russian , this hotel is not for you ! you hardly find one of stuff that can speak English ..besides , some of them are a bit rude ! Food after 2-3 days , you had it , because does not change ! i found , that most people working in this facility , dont have the right training or skills to work on this type of business !

We came here last night and are already changing hotel don’t be fooled by the pictures and how nice it looks from the lobby because as soon as you go past lobby it’s terrible the hallways are dark and poorly maintained our room was tiny and there was black mould in there if you want to go to the toilet you have to have the door closed because it’s right behind the door what a bad design the windows are dirty and has no paint on the reveals the plastering is terrible everywhere the beads in the hall way are held up by cella tape the bar stinks and so Does everywhere else outdoors all in all a terrible hotel so annoyed the staff and useless price you pay I’ve stayed at 3 star hotels 3rd of the price and is 10x better

As a guest of the hotel, I would like to attend. After reading all the comments I had a correspondence with the management who confirmed to me that there is hygiene and safety for my family and baby. Upon arrival at the hotel, we were put in a room with a broken bathroom counter and electrical cords hanging out. The staff at the hotel did not speak English and after I explained through a translator that this was unacceptable we were moved to a room that was not for 3 people. The hygiene in the room is very poor, there are broken tiles in the bathroom. Towels and sheets smell bad, they are not replaced. Mice are walking under the terrace. The pools are nice and big but there is never room, everything is reserved. The staff look at you for carrying a baby carriage, but no one will help you. Animations and evening programs are nice. The employees in the children's corner do not play with the children, they sit and look at their phones. The children's corner is very dirty. There is no baby food in the cupboards. You ask an employee to tell you where it is and he says in the restaurant, which is closed. Many children catch bacteria because it is dirty. The employee who is responsible for relations with the customers, only goes to selected customers or she also holds her phone. If you want a reservation for the à la carte restaurant, you can wait for months. I have written several e-mails with the problems but still no answer and no explanation. Reception staff explain that children are not important.