Hotel Slavuna

I will share our experience as a family of 4 with children of 9 and 11 years old.

Rooms - 6/10
The rooms are in general OK, there is enough space for a family of four, the view is nice, but you can see stuff that is not working properly. For example, the mini fridge does not keep cold as you would expect. The cupboard that is holding it is badly engineered, you can barely open the door. Some light bulbs are broken. The hairdryer does not properly hold on the wall. Some rust on the outside. When we came it was above 35 degrees outside and there was no remote for the AC in the room. We had to wait for 15-20 minutes for the receptionist to give it to us. So this brings me to topic number 2:

Employees: 2/10
Apart from the cleaning ladies that were ok, the receptionists, hotel manager(especially), the waiters, were all dull, tired, angry, bored, barely careful.. I wish I would give them some tips but I could not, unfortunately. Monday when we arrived was the worst, the guy who cleaned the tables looked angry on us like we were intruders or something. At the end of the stay it was a little bit better but not so much.

Restaurant/Snack Bar: 5/10
The food is OK, not spectacular, you can find something you like for sure unless you are very pretentious. The drinks on the other hand... not very good. The drinks in the hotel lobby are better than the ones at the beach bar. The water is almost every time warm, the juices are artificial. The coffee and the beer are OK. I haven't tried the wines. What bothered me the most here is that the machines are poorly maintained. Sometimes they are broken, the drinks are not what they show on the pictures. Why? Is it that hard to do it ?
Oh and is very hot inside the restaurant, I don't think the air conditioning is working as it supposed to.
The restaurant is shared with hotel Mura.

Beach/Pool: 8/10
At the time of the summer that we came the weather was very good. 34-35 degrees, the beach and water is clean, is right near the hotel , nothing to complain here.
The pool is shared with Gergana and is enough I would say, but you can barely find sunbeds. But you cand get some chairs with a table.
The animation is.....meh... comparing to Malibu...lightyears away.
A tip here: you can use the cocktail bar from Gergana. The drinks are way much better. Unfortunately you can not use the snack bar.

So to sum up:
Nice that the hotel is right on the beach, you can save a lot of time and stress, but the services are poor.
Not a 4 star hotel!!! Maybe 3 at most. On some places are 3 stars, on other places and at the entrance are shown 4 stars. I think they did something to add an extra star... maybe bribed someone. We've been to Malibu 2 times and it was much better.

I can not say that we did not enjoy our stay overall, but we can do better, next time we will pay more and try Gergana or Kaliakra.

By the way.. there is a "Dine around" option where you can try lunch and dinner at some partner hotels. We tried this at Gergana. Huge difference. The restaurant is miles away from Slavuna/Mura. Truly looks 4 stars.

Ultra dirty !! We paid for 3 nights and left in less than 1 hour !! danger of food poisoning!!

Great location right at the beach.Free of charge per room are a parasol and 2 sun beds at the beach.
Double Rooms size is ok. There is a double sofa, desk, mini fridge. We got a room with an amazing sea view. The room was clean enough but the shower space would definitely benefit of some more scrubbing.
Mattresses are extremely uncomfortable and the curtains are NOT black out. The whole sleeping experience was a nightmare. Very noisy place.
Overall we will not be back.
Our meal plan was set in the hotel near by and I can only say good things about it. Tasty meals, selection of meats, fresh fruit and vegetables every single day.

The Hotel is not ECO, it's a SCAM.
If they don't lie, it should be good hotel with beautiful beach BUT it isn't! There is tons of plastic and beach is full of smokers & cigarette butt, disguting, dirty.
The hotel is good option for Romanian & Bulgarian people, who smoke everytime🤭..but it's not EU standard, the hotel stays in 90's at all.
Stuff, room and food was good.

Very messy

If you get to use Gregana facilities, it is a different experience but Slavuna is cheap, not very clean and the food is just bad, not badly cooked but fundamentally bad, vegetables and fruits are mainly not fresh, food gets reused but not held in proper conditions I guess, omlette had a brownish look when was cooked ?and if you want to drink a normal coffee you'd better bring your own coffee machine. Queues for cups, bad coffee, for everything, just bad!! Services are also bad, waiters are everything but friendly or helpful... Never again!?

We have spent a week's holiday. If you have a bad luck and the weather is bad you can do anything with it. When the weather is nice throughout the day just lying on the beach. The staff barely speaks English. Worse but, the rudeness is. No Please, no Thank you not even a Hello... You don't feel welcome. The decor is... Well. Much depends on, or is temporarily patched. Wi-Fi is free but after just a few minutes you have to log in constantly new which is also very annoying. The shower was patched poorly with silicone, and every time water ran on the Tiles outside of the shower.
The Cleaning of the room by the cleaning woman was initially ok. The last 3 days nothing has been done more cleanly.

Positive is the beach and the Loungers free of charge.

The whole place Albena consists only of Hotels. We were in September there and the Bars etc were all closed already. Other guests were also very satisfactory. Whether food, cleanliness or the stop nothing is going on. I personally found the food ok.

When you check Out, I should pay about 1.50 Euro for a water, apparently from the Mini bar which I never took. Have not paid and it was only shrugged his shoulders. This has confirmed the whole week again. No there cares whether you are there or not. I would not drive the car again and can't recommend it more.

I give two stars. When the weather is nice and if you claim is not so full, then it goes. The price is also in the lower level.

This is my personal opinion and my impressions of the week.

The Hotel has bad Service. Unfriendly. Cleanliness we missed in the room.
Problems such as broken doors, rappelnde air conditioning which robs of sleep, be posted by the front Desk, in the book of oblivion and not regulated.
Never again. Luckily, our tour guide was able to rebook us.