Hotel Casa Karina - Half Board & All Inclusive

The location and the Food are the only good things about this hotel.
If you only interested in the minimum place to sleep and have breakfast then choose this places to stay, otherwise look somewhere else!
The rooms are bare minimum, we booked one room with a double bed and a second room with two single beds, we got two double beds and forced one of the members to sleep on the couch in the living room, the kitchen is empty and you can't cook anything, they give you 3 class cups and some bottled water (we were 4 people btw), room service barley understands basic English and they didn't switch the towels each day, we had to manually go down to the lobby and ask for new towels, the light at the bathroom was broken on day two, the heater on one of the rooms stopped working for two days, they had a broken glass shelve in the main bathroom...
The breakfast was amazing, the location a 5 minute walk to the gondola, the pool is open in limited hours (its not that great either).
It wasn't a good and relaxing experience for us we can't recommend staying there...

Let's start with negatives:
Room housekeeping hit and miss, can be mega late in the afternoon by which time you're busy in the room.
Dinner, unlike most other hotels you can't even get water with your dinner... Less expensive hotels give free drinks, beer and wine with your dinner and water if necessary.
WiFi: awful! Only like 5mbps and constantly regularly drops outs when even just on a voice call
Staff dress: why oh why are staff wearing jeans like guests??? It's totally wrong for staff to wear jeans, they're easily mistaken for a guest and a little scruffy.
Bedding: tiny non fitted sheets which come off and ruffle up when you lie down on them, mattresses are dirty due to no protectors.

Positives: great location very quick walk to gondola and top night spots.
Food is very good if only they weren't charging for water, trust me, this is unusual compared to other hotels!
Lovely touch the live omlet and pancakes being cooked on request at breakfast.
Room is big if slightly noisy
Spa I really liked, wonderful pool, sauna and steam room. It looked basic on the face of it but was really nice and relaxing once in there.
Customer service is good and not bluntly unfriendly like I have found in some Bansko hotels.
It's quite a nice place really.
Would I stay again....yes but only as a second choice to those cheaper hotels which allow free drinks with dinner

Upon arrival at the hotel we arrived around 10pm which was quite late check in was easy enough however the receptionist seemed to like she didn’t want to do any work!!! However cause we paid for half board she offered us some sandwiches to be brought up to the room which was nice we were on the 3rd floor and there is 1 lift which isn’t exactly the quickest the floor motion lights take a while to turn on and the corridor feels like ur in a ******* hotel!!! First impressions of the room was spacious double bed sofa wardrobe with sliding door and a good size bathroom however the bathroom is on a slope!!! There is a small fridge but there isn’t a plug socket where the fridge is so we moved the fridge to use the plug socket there is tea/coffee maker but no milk and it’s only green tea the bedroom was really warm because the heater was on unfortunately it wasn’t exactly freezing temperatures here so we turned the heater off and open the doors and window to keep the room cooler at night as it was quite stuffy there wasn’t a safe which would’ve been handy they were hangers but only a few There is complimentary water, which was nice considering we arrive quite late at night Breakfast is hit n miss the first day we have breakfast, which was on the Saturday morning of the 25th Jan breakfast they seem to be a lot of choices pastries hot and cold plenty of bread meats and cheeses and salads however the next time we have breakfast it seemed less limited and I had to keep asking the staff for more bread which they took their time to take out the staff do work hard and u can see that but they are so rude!! The fried eggs are Rock solid and the hot food isn’t that great if ur a tea drinker bring ur own tea bags!! I don’t think wiping the tables with a dust pan and brush is very hygienic!!! dinner in the evening was okay your usual buffet normally got cold by the time you sat down but the deserts was probably the best it does get busy at dinner starts at 7pm kids running around and pushing in really doesn’t abode with me so maybe go down to dinner abit later The bed is very hard and we couldn’t sleep very well. The shower is hit Miss one day is scolding hot water and then cold the shower curtain is terrible and let’s water out and goes onto the floor but does go into the drain so I think it depends what time of day you have a shower. They have got a lovely tribal amenities kit which has got your usual shampoo moisturiser vanity kit shower cap which was a lovely touch. The hotel is literally central of Bankso and only about a five minute walk to the gondola which is handy, especially when you carrying your ski equipment The hotel can arrange your ski passes (added a pic of the prices of the ski passes) and Next Door there is also a storage place where you can leave ur ski stuff for free as you’re staying at the hotel We didn’t do the ski pass however we just did the gondola pass which takes you up to the right to the top of the ski road that cost 50 BGN each a

The lobby looks great not like the rooms that are outdated and a lot of malfunctions including the elevator. The food in the restaurant is decent. The wifi is terrible.