Hotel Bansko SPA & Holidays - Free Parking

Rooms are old, carpet was dirty. Key didn't work always and electricity cut out. Fridge didn't work. Bed sheets were not changed in 4 nights spent there. Towels were not changed, I had to ask reception. Jacuzzi didn't work in 2 days out of 4. No place in the room to dry out your ski clothes except a small radiator. Rooms are not well sound insulated. Far away from any market or shop.

This is not a 4 star hotel.

On the plus side it was warm at night. Water was very hot and quickly. The shuttle bus to the gondola was always on time and has regular runs every 30 min.

We stayed in the hotel twice. We were extremely disappointed with the conditions of the rooms. The hotel is NOT a 4- star.

Our room has a massive stain on the carpet, the common facilities are not clean. The shower curtains in the bathroom are ABSOLUTELY disgusting (please see photos attached).
The room was dusty with smell of mould.

The receptionists were extremely rude (especially the guy who always wears a suit). He did not even said “goodbye” when we handed the keys over.
When we needed to ask questions he always stayed on his phone and ignored us.

During our breakfast we stood waiting for a table as all tables were occupied. There was no juice, no slices of bread, no sausages and no fruit.

If you are attracted by the low price - do not expect much. Do not recommend. You won’t enjoy your stay.

Upon arrival, we were dismayed to find that the hotel room did not match the representations on your website. To our shock, we discovered mold in the bathroom, particularly on the shower curtain. Despite our repeated requests for room change, the staff blatantly ignored us.

Furthermore, the absence of curtains in the room was inconvenient and disturbing. Communication with the staff was challenging as they did not speak English proficiently. The incident during dinner was particularly distressing. Despite presenting our voucher indicating that dinner was included in our package, we encountered a disrespectful attitude when settling the bill for drinks and additional items.
Extremely rude staff , rolling their eyes in front of you.

As parents of two young children, the lack of professionalism and the presence of mold in the room are completely unacceptable. The baby cot provided lacked the promised mattress. Having worked in the hotel industry for five years, I understand the importance of guest satisfaction, and I must say that the attitude of the staff and the overall condition of the room do not align with a supposed four-star standard.

The “sofa” in our room had 3 normal legs and a wooden leg , which was put poorly ( no health and safety ) when my daughter got on the sofa she fell with it. The sofa fell towards the wall , thankfully I was next to the sofa , and when I catch it to pull it back , it fell on my phone , smashing it.
Upon complaining at the front desk ,,…again , rolling eyes , laughing at the fact that my phone was on the floor.
Not even the tinniest concert if my daughter is alright.

Awful. I won’t recommend this hotel. Please avoid. The breakfast is average and the dinner is below average. No water or a choice of juice for the kids provided. A tiny corner for the buffet.

We are visiting Bansko over 13 years at different hotels but this was the worst stay here. 4 stars is too much for this hotel. Cleaning service work only for changing trash bags, doesn't care for anything else. You must to ask for clean towels, bathrobes, bed sheets, shower gel, shampoo, toilet paper, etc...
If you don't ask, you will never get nothing. Nobody doesn't care about hygiene in the SPA center. Coffee and juice machines was out of order for the breakfast. For dinner you don't have many choices of food. Generally, the hotel is not to bad, but it needs better management and staff to be at the required level.
At the moment good things for this hotel is only parking and location.

Bad services
Bad food and old
Rude staff and very impolite

Spa facilities were closed

Pool is tiny and you can really smell chlorine