Evelina Palace Hotel

I regret to inform you that my experience at Evelina Palace in Bansko was extremely disappointing. The staff were consistently rude and unhelpful, making our stay uncomfortable from start to finish. The bar was never open, depriving us of a basic amenity. Additionally, the pool was freezing, rendering it unusable, and the lack of a hot tub or sauna further diminished any hopes of relaxation.

To add insult to injury, the shower provided inconsistent temperatures, fluctuating between hot and cold without warning. Despite our requests, the staff refused to provide spare towels or a second key card, demonstrating a lack of consideration for guests' needs.

Furthermore, the hotel blatantly lied about its proximity to the ski slopes, claiming it was a short walk away when in reality it was a 20-minute trek. The only redeeming quality was the comfort of the beds, but even that could not outweigh the invasion of privacy experienced by my friend who woke up to find the receptionist rifling through belongings without explanation.

Overall, our stay at Evelina Palace was nothing short of a nightmare, and I would strongly advise against booking a room there in the future.

I'm writing this review from the freezing room in 6 a.m. because sleeping is impossible.

I cannot believe the audacity of this so-called "hotel." Our experience was an absolute nightmare from start to finish.

First off, the rooms were tiny, cramped, and looked like they hadn't been updated since the Stone Age. Everything was old, worn-out, and cheaply furnished. It was like stepping into a time warp back to the 1970s.

We specifically booked a room with a balcony, only to be given one without. When we complained, they begrudgingly moved us to a smaller room but with a "balcony" (no chairs or anything just a small terrace 1mx1m)

Then there's the heating situation. Or should I say, lack thereof. During the day, the heating was nonexistent, and in the middle of the freezing night, they decided to turn it off entirely. My girlfriend had to sleep with a jacket on, but at least she is getting some sleep. I just came back from downstairs where I found some lady that was willing to turn it on. She said that the management told her to turn off the heating "occasionally". What kind of nonsense is that? Mnogo li pari spestihte be hora? Takava mizeriya nikoga ne sm vizhdal. Prosto ne sm na sebe si.

And let's talk about "The SPA." What a joke. A tiny, unheated pool surrounded by a grand total of six chairs. Six! I've seen larger bathtubs in studio apartments. Calling this sad excuse for a facility a spa is an insult to actual spas everywhere.

We paid 180 leva per night to freeze our butts off in a dingy, outdated room. When I demanded a refund for the second night after enduring all of this nonsense the first one, they had the nerve to tell me they couldn't do it.

Save yourself the trouble and avoid this dump like the plague. It's not worth the headache, the cold, or the money.

I will make sure to spread the word about this scam hotel. Believe me.

Not a 4stars hotel!! Avoid! Very rude employees.
The rooms havent been renovated for years!
The food is basic! They refused to prepare a cappuccino even though we wanted to pay for the drink.
Not sure how they are rated 4 stars, is more like 2*

There is absolutely no way that this hotel deserves 4 stars. As you can see in the images below, 2 beds are made of 2 bigger mattresses stacked on each other, the one in the corner is uncomfortable to lay on and the other one needs support below to stay straight but guess what, of course those don't help you when you try to sleep, it is very squeaky. This hotel is a scam for its price. There are way better hotels in this region for way better service and rooms.

Worst ever experience of a so called 4 star hotel. No kettle in the rooms. We stayed with a 10 month old baby and after constantly asking for warm water the receptionist replied that it’s not a apartment hotel and they cannot give us kettle. Well I said it’s a 4 star hotel you should have basic kettle and tea and coffee stuff in the rooms.
No room service spoke to the receptionist and he said they don’t work.
No house keeping to clean the rooms and no fresh stuff available.
After 22:00 nothing is available neither in restaurant or from the reception.
I would not recommend anyone to stay in a place like this. It’s a joke rooms are old and not refurbed probably since this has been built.
Pictures on the internet are very old probably when it was built. This should be a 2 star actually. Just because there is a pool and sauna it doesn’t mean it’s a 4 star place.
The receptionist on the night shift need to change his job as he is least helpful.
I wish there were negative stars I could have given them.

The hotel located far from centre, thre is no walking option to any restaurants or supermarkets in the area because there is no illumination on the streets (if you can call it that way, no sidewalks at all, total darkness)
Food in hotel restaurant is laking taste and expensive.
No supermarket in the hotel and as I said nearby.
NOTHING to do with small children, no animator, play room very poor.
Swimming pool is cold compared to other places, not enough towels in the pool area, no water near spa or sauna,they charge for water so if you are thirsty after the sauna bring your own water or pay!
The apartments have poor fnish and don't let me go into the fastest, it's design makes it impossible to get the right temperature of water ever.
We stayed for a few days and our towels were never changed!
Literally nothing to do in the hotel or near it, you will need a car to go to the city(walking is not an option unless you want to walk on the road in complete darkness! !!
And for the grand finale, since we wanted to spend half more day on the slopes,we have asked for late check out and thought our room was not reserved the hotel asked us to pay 10 euro per hour for each hour or extra stay till 14:00 and shold you choose to stay longer than you will be charged full price of one night! !!!
Good luck!