Royal Park Hotel and Apartments in Bansko

Worst in Bansko. Stay away. You have no one to talk, no right description, you are alone and have to pay for it. What a deal!!!

Don’t even know where to start!
Terrible Experience – Avoid This Place!
The entire hotel and apartments reeked of cigarette smoke, making it unbearable. The bathroom was in shocking condition, with a hole in the wall next to the tap and a poorly placed shower drain that flooded the entire room after one person showered. There wasn’t even a squeegee to deal with the mess.
The food was lukewarm with very limited options. We paid extra for an apartment that turned out to be on the 4th floor with no lift, requiring us to navigate broken stone steps with poor lighting. The pool was filthy, with hair and dirt left in every bottom corner. Towels and bedsheets were stained and smelled unpleasant, likely from being left for hours in the smelly hallway.
The pool walls were peeling, rust was visible everywhere, and parts of the hotel seemed to be falling apart. The sauna floor was unsafe with rusty nails and loose wood, and the steam room smelled like mold.
Basic amenities were missing – no kettle, no hairdryer, and slippers and bathrobes were considered extras that you had to pay for.
The room's electrical setup was inconvenient. There was only one socket in the bedroom, hidden behind heavy furniture, and two in the living room, making it impossible to charge a phone overnight (we had a child sleeping in the sofa bed in living room and didn’t want to wake them up early).
The staff was unhelpful and unfriendly, making check-in and basic requests a nightmare. There was no welcome or farewell, and staff barely acknowledged us. Customer service was non-existent.
To top it off, the WiFi didn’t work, and the TV remote could only turn the TV on and off, requiring the use of buttons on the frame for everything else.
The music playing throughout the hotel was obnoxiously loud and unpleasant, from breakfast until dinner.
Overall, this was one of the worst hotel experiences I’ve ever had. I would strongly advise against staying here!

Room service is horrible, spa is nothing special, pool nothing special. Leaking, and all walls in pool room are wet. Food is... bad, for the 7 days they haven't changed anything.. I was eating fries and salad for 7 straight days.. not much to choose from. None of the workers speak English. Room is ok, a bit small for 3 beds. Good thing is the whole hotel is warm and smells ok.

The worst hotel in Bansko. Nobody came to clean our room . The bathroom was like a cabin in a forest , there was no space even for one person . The food in the restaurant had no taste at all and there was no service even for a glass of water . And finally the stuff . Rudest ever . Like members of street gang . This hotel must be shut down . Shame on the manager