Rila Hotel

The carpet was extremely dirty from beige had gone black, spoons were missing in the cups. the bath also seemed to never been bleached, and some of the staff members told me to go and buy myself cleaning stuff to do it for my room, literally terrible experience. They told me that room is on the refurbishing process before check in which I didn’t really know I thought it will be just be an old fashion room but it turns out to be old fashion room that was never cleaned nothing to do with refurbishing or construction work just very dirty I felt sick.

We had to stay for a night in the hotel. The location is great but everything else is kinda sick.
Firstly, they gave us a room that was super stinky on cigarette, the furniture is old and the hotel is giving weird vibes. The shower handle is broken, the floor in the restroom is super bad as well and you are always in danger to do not fall.
The worst thing was the receptionist during the night, they were super rude, and were not willing to open my room since my key was not working. They were thinking that I was drunk and questioned me couple times if this is my room,if I am sure.
In the end I ask them to come with me and open it, and their response was that I should’ve known that when there is somebody inside they cannot do it, why I was bothering them, and wasting their time. The tone was super harsh and unprofessional.
Such a horrible experience,I am not recommending.

A typical tour hotel. Very outdated. Built in 1970s. Rooms are not in a good condition. The entrance is stylish but when you reach the floor, everything is bad. Breakfast is not included. Just one positive thing. The location is in the center of Sofia.