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142 $
Sofia Balkan Palace
🌍 Bulgaria, Sofia, 5,Sveta Nedelya Square
● Center: 50 m
🧭 Coordinates 135 EUR
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Rooms and prices
2 guests
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Executive Double room
Wireless internet, air conditioning and minibar
Beds:
142 $
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Agoda
Booking
Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
179 $
ZenHotels
Agoda
Booking
Deluxe Double Suite
Private bathroom
Beds:
191 $
ZenHotels
Agoda
Booking
Executive Double Suite
Wireless internet, air conditioning and minibar
Beds:
287 $
ZenHotels
Agoda
Booking
Double Junior Suite
Wireless internet, air conditioning and minibar
Beds:
ZenHotels
Agoda
Booking
President Double Suite
Private bathroom
Beds:
ZenHotels
Agoda
Booking
Description
The hotel is beautifully restored and turned into a symbol of the capital, ideally located in the heart of Sofia, in the administrative, business and shopping center, close to Alexander Nevsky Cathedral, Opera house, art galleries and historical sites. Offers modernly equipped rooms, an elegant ballroom and conference rooms and restaurants.
Built: 1956
Renovated: 2014
Location: city of Sofia, 10 km from the airport.
Consists of a 6-storey building.
The hotel has 184 rooms.
On the hotel territory: 8 meeting of the R 80 to 700 persons, business center, 2 restaurants, lobby bar, free wifi, free Parking at charge, Laundry/dry cleaning service, ATM, currency exchange, beauty shop
Attractions: night club, casino, gym, massage, sauna
The distance to the nearest airport is 10 km.
Policies and conditions
- Pets are allowed. Charges may be applicable.
- WiFi is available in the hotel rooms and is free of charge.
- Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
Children from 13 years old to 17 years old stay for € 30 per person per night when using an existing bed.
Children from 2 years old to 12 years old stay for € 15 per person per night when using an available extra bed.
People 13 years old and over stay for € 30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. - Public parking is possible on site (reservation is not needed) and costs EUR 16 per day.
- Payment options: American Express, Visa, Euro/Mastercard, Diners Club, No prepayment
- Check in time: 14:00. Check out time: 12:00.
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Services and facilities
General
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Pharmacy
- All Spaces Non-Smoking (public and private)
- Outdoor furniture
Rooms
- Bridal suite
- Non-smoking rooms
- Soundproof rooms
- Room service
- VIP room amenities
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Slippers
- Toiletries
Accessibility
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Services and amenities
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
Meals
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Coffeemaker
- Bottled water
Internet
- Free Wi-Fi
- Internet access
Transfer
- Car rental
- Airport transportation
Languages Spoken
- Spanish
- German
- Russian
- English
- Multi-language staff
Tourist services
- Tour assistance
Recreation
- Casino
- Nightclub
Parking
- Parking
- Parking nearby
Business
- Business center
- Event facilities
- Fax machine
- Meeting and presentation facilities
- Conference Hall
Sports
- Fitness facilities
- Gym
Beauty and wellness
- Doctor
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
Health and Safety Measures
- Extra decontamination measures
- Personal protection equipment for guests
- Additional measures against COVID-19
Street view
Google panorama
Video
Map
Reviews
04.09.2024
I was lucky enough to stay here twice. It's an amazing hotel reasonably priced. Both my rooms were very comfy and very nicely decorated. There is a coffee machine, iron with ironing board hairdryer and security box in the room. Staff at reception were lovely and helpful. It's right on top of everything. I used the bar the second time I went which is very nice and I had a reasonably priced glass of red wine. Both times I stayed I had to leave too early for breakfast but they made me a breakfast bag to take away with me on my journey which was very helpful, none of the other hotels I stayed in offered this. If you get the chance and you're in Sofia stay here it's the best plushest hotel I've ever had the pleasure of staying in.
19.08.2024
Where to begin to describe our huge disappointment in this hotel. We had stayed there before when the hotel was under the ownership of Marriott, and it was fine. Now it's an absolute joke:
1. The door lock/latch was broken meaning that it cannot be securely locked from the inside
2. The safe was not attached to the wall making it completely superfluous
3. The shower didn't drain, we complained about this twice, and were told they would fix it. Later in the day, we asked again and we were told that it was fixed but in fact nothing was done. (photo and video attached) This meant that the shower could not be used, since running the shower for just over 1 minute meant that it was already filled to the top and leaving it any longer would flood the bathroom floor, causing more damage.
4. There was a golf ball size hole in the wall
5. The iron was completely burnt and we didn't notice this before ironing a pair of trousers which are now ruined
6. On top of that, our room was entered in spite of "do not disturb sign" and I verbally instructed housekeeping that we did not require cleaning.
7. One of the towels was unacceptably dirty
8. There are only 7 parking spots available for this massive hotel. We had to struggle to find parking elsewhere. The description on Agoda shows that it has parking.
The hotel refused to provide any compensation or refund as "the reservation was made through a third party website". This was obviously not true as the third party said they spoke with the hotel who refused to provide refund.
Spend your money elsewhere, this hotel is not worthy of any of it's 5 stars.
1. The door lock/latch was broken meaning that it cannot be securely locked from the inside
2. The safe was not attached to the wall making it completely superfluous
3. The shower didn't drain, we complained about this twice, and were told they would fix it. Later in the day, we asked again and we were told that it was fixed but in fact nothing was done. (photo and video attached) This meant that the shower could not be used, since running the shower for just over 1 minute meant that it was already filled to the top and leaving it any longer would flood the bathroom floor, causing more damage.
4. There was a golf ball size hole in the wall
5. The iron was completely burnt and we didn't notice this before ironing a pair of trousers which are now ruined
6. On top of that, our room was entered in spite of "do not disturb sign" and I verbally instructed housekeeping that we did not require cleaning.
7. One of the towels was unacceptably dirty
8. There are only 7 parking spots available for this massive hotel. We had to struggle to find parking elsewhere. The description on Agoda shows that it has parking.
The hotel refused to provide any compensation or refund as "the reservation was made through a third party website". This was obviously not true as the third party said they spoke with the hotel who refused to provide refund.
Spend your money elsewhere, this hotel is not worthy of any of it's 5 stars.
19.07.2024
I am extremely impressed with this beautiful, elegant, and historic hotel with its wonderful and courteous staff. I have visited Sofia many times and I can't believe I missed this hotel. It is in the best location, right in the center, in the most beautiful area for tourists in Sofia. The breakfast buffet was okay, but the dining hall was amazing with its vintage decoration and the view of elegant people walking to their jobs early in the morning.
I want to thank and appreciate all the staff, especially the polite young man, Denis, who was working at the reception after midnight. Even though it was very late, he was very helpful. I have three sons about Denis' age, and I hope they will be as well-mannered and kind as he is.
I want to thank and appreciate all the staff, especially the polite young man, Denis, who was working at the reception after midnight. Even though it was very late, he was very helpful. I have three sons about Denis' age, and I hope they will be as well-mannered and kind as he is.
15.07.2024
Excellent service. Amazing breakfast. Room was a bit small but had great amenities. Bathroom was fantastic. Incredible shower!! Bed was super comfortable. Helped us get a taxi to airport and loaded our bags etc. Location was unbeatable. Lobby was absolutely decadent!
06.06.2024
We stayed for two nights and really enjoyed our time. Entering the hotel we were pleasantly welcomed by the staff at the door, who later took very good care of our luggage and kept smiling at us every time he sees us. The experience on reception was no different. A young boy with very good manners did the check in and luckily for us we got a free upgrade to an en-suite room. The room was nice and clean. We had a little balcony with a nice view of central Sofia.
In general I chose this hotel for its location but I was extremely pleasantly surprised by the staff and their hospitality. And the rooms were quite decent to be honest. It’s definitely worth the price and I would stay there again.
In general I chose this hotel for its location but I was extremely pleasantly surprised by the staff and their hospitality. And the rooms were quite decent to be honest. It’s definitely worth the price and I would stay there again.
01.06.2024
We are really enjoying our stay! The location is amazing, you can literally walk everywhere. The rooms are recently renovated and very modern.
21.05.2024
We booked a suite, which had a separate room with a sofa and tv. Also a balcony, but only 1 chair outside? Breakfast was very good. Great location in central Sofia.
25.04.2024
Pros: Firstly, the hotel is in a prime location - you can walk everywhere. The decor and the quality of the finishes are okay. The breakfasts were okay, everything was fresh, and there was enough variety that, even after staying in this hotel for 6 days, I didn't feel tired of it. The prices are good.
Cons: I received a room on the 6th floor, door to door with the service room - from 6 in the morning there were laughs, banging with carts, no one cares that people are sleeping next door, the doors are paper-thin, and this is supposedly a 5-star hotel. I asked for a change, and got a gloomy room with a view of the patio. I asked 5 times to make sure it was not next to a service room - it wasn't and there hadn't been one, but for some reason, the staff made it a meeting spot for chats outside my door every day. I understand that cleaning happens in a hotel, but it can be done quieter or at different hours. In my opinion, the hotel deserves at most 4 stars.
Cons: I received a room on the 6th floor, door to door with the service room - from 6 in the morning there were laughs, banging with carts, no one cares that people are sleeping next door, the doors are paper-thin, and this is supposedly a 5-star hotel. I asked for a change, and got a gloomy room with a view of the patio. I asked 5 times to make sure it was not next to a service room - it wasn't and there hadn't been one, but for some reason, the staff made it a meeting spot for chats outside my door every day. I understand that cleaning happens in a hotel, but it can be done quieter or at different hours. In my opinion, the hotel deserves at most 4 stars.
13.04.2024
Great historical hotel in the center of Sofia. Old money aesthetic rooms. Very helpful staff. Breakfast needs some improvement. Sadly the casino is being renovated so we could not visit.
07.03.2024
It seems I was only fooled by the number of 5 star reviews here. They simply tried to rip me off by giving me a regular room while I booked two suites. One of the rooms assigned to me had a separate living room while the other did not, and reception claims THE TWO ROOMS ARE THE SAME! What a comedy! They keep using the renovations as an excuse for not being able to give the booked room but they sell the rooms and not provide it anyway. If you can’t provide the room you don’t sell it. This is PURE SCAM.
- Floors in the room were always dirty. Housekeeping only changes sheets and renews water bottles. In a 5 star hotel nobody needs to remind you that you need to vacuum the floors when you are cleaning a room.
- I asked for a technician for the AC, reception said they are sending a technician, nobody came. Not ever.
- Housekeeping never ever came and asked if the trash bin needs emptying or if we need the daily complimentary water. This is standard protocol in all 5 star hotels. You however don’t do it.
- Shower and floor-heated bathroom are great though, but with lots of downsides of a hotel the goodness of a shower doesn’t do much for customer satisfaction.
- I will never come to this hotel again. No matter what they offer or say. This was a one time mistake. Not happening again.
- Floors in the room were always dirty. Housekeeping only changes sheets and renews water bottles. In a 5 star hotel nobody needs to remind you that you need to vacuum the floors when you are cleaning a room.
- I asked for a technician for the AC, reception said they are sending a technician, nobody came. Not ever.
- Housekeeping never ever came and asked if the trash bin needs emptying or if we need the daily complimentary water. This is standard protocol in all 5 star hotels. You however don’t do it.
- Shower and floor-heated bathroom are great though, but with lots of downsides of a hotel the goodness of a shower doesn’t do much for customer satisfaction.
- I will never come to this hotel again. No matter what they offer or say. This was a one time mistake. Not happening again.
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Frequently asked questions about Sofia Balkan Palace
How much does it cost to stay at Sofia Balkan Palace?
The cost of living in Sofia Balkan Palace depends on the date, rate, number of guests etc. Enter your dates to see prices.
Which sights are located near Sofia Balkan Palace?
The nearest sights are: Church of St George (50 m), St Nedelya Church (70 m) and Banya Bashi Mosque (260 m)
Which room categories are available in the Sofia Balkan Palace?
You can book Deluxe Double room, Executive Double room, Double Junior Suite, Deluxe Double Suite, Executive Double Suite, President Double Suite in the hotel. Please check room availability by choosing your dates
What are the check-in and check-out times at Sofia Balkan Palace?
Check-in at Sofia Balkan Palace is possible from 14:00, check-out is until 12:00.
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