So Nice Club Resort

A Nightmare Stay at so white so nice
From the moment we stepped into so nice it was clear that our vacation was in for a rocky start. The initial friendly demeanor of the staff quickly evaporated, replaced by indifference and a complete lack of customer service. However, this was merely a prelude to the horrors that awaited us.
Our room was a shocking disappointment. The cleanliness was appalling, with dust and grime evident on surfaces and floors. The bathroom was particularly disturbing, with signs of neglect and a general air of uncleanliness. It was clear that minimal effort had been put into preparing the room for guests.
To make matters worse, the air conditioning unit was completely dysfunctional for three consecutive days. Given the soaring temperatures, this rendered the room unbearable and made sleep impossible. Our repeated complaints to the staff fell on deaf ears, with promises of resolution that were never fulfilled.
It's disheartening to experience such a stark contrast between the hotel's outward appearance and the reality of the guest experience. [Hotel Name] has utterly failed to provide the basic standards of comfort and hygiene that one expects from any accommodation. We strongly advise potential guests to steer clear of this establishment and seek out a hotel that values its customers and delivers on its promises.
All that noting that i am pregnant and that i have endlessly tried to talk to all managers on duty . I would never come back . The dirtiest hotel i have ever been to what a shame !

Not Up to 4-Star Standards – Dirty Room, Poor Facilities, and Hygiene Issues

I recently stayed at this hotel, expecting a 4-star experience, but I was extremely disappointed. Upon entering our room, we found a shaver left behind in the bathroom by the previous guest, which immediately raised concerns about the cleanliness.
The room itself was dirty, with ants everywhere, making our stay uncomfortable. The bathroom was poorly maintained, with water that wouldn’t drain properly. Additionally, the floor looked unclean, as if it hadn’t been mopped in a long time.
To make matters worse, the main areas, like the reception and breakfast room, didn’t have air conditioning, making them unbearably hot. This hotel does not live up to its 4-star rating, and I wouldn’t recommend it to others.

Room was quite nice and cold air con with a fantastic location.

However... I got sick off the food, cut my foot open on broken tiles in the bottom of the outdoor pool and some random staff member let himself into my room at 8.30pm ffs. Service non existent with some friendly staff and some unhelpful staff. If your reading this i really wouldn't recommend this place to be honest, book somewhere else lol.

AVOID! I booked 2 rooms directly from them last year and paid a consistent advance fee. They didn’t have the 2 rooms booked at arrival and we were forced to search for another accommodation. It didn’t matter that we had little children with us. They said they would refund us since it was their fault, but later they refuted the payment. So, no accommodation as booked, and no refund. Better avoid them as proved to us, they are crooks.

I reserve room with free cancelation! After I reserved the details changed to non-refundable ! Hotel want charge me and told me to complain in booking! MOST OFFICIALY SAMMING HOTEL! 1 🌟

Terrible 4* hotel, would be great price/value if was adverstised as 3*
1,0

The good: the room and bed were large, we had a double room with garden view. Was nice and quiet. The resort itself is spacious, the swimming pool huge and pretty, leading to the beach club. Beach club is average/correct, meeting minimum expectations. The best asset with the beautiful pool is the beach they have access to, it's very pretty and small so a lot quieter than the larger beach in Ayia Napa.

The bad: So not 4* standard quality. We had many issues with the room, reported them 3 times over the 4 days we were there, nothing ever got done. The staff smile but don't apologies and don't offer solutions... Even upon check out, still no sorry or compensations offered, nothing. We were told to raise a complain via Instagram messaging...
Amongst the biggest issues we had with the room, we had barely any water flow the first day (much lower flow than any normal tap), no water at all on the second day, whilst we were attending a wedding, so a disaster to get ready. Third day water was back, on full pressure, but we did flood the bathroom in 2 minutes. The shower drain was so blocked that after 2 minutes the floor is so full it flooded into the room. We reported the blocked drain on the first night, amongst many other issues, but nothing was ever done. The main shower head on the ceiling never worked, so stuck with the small hand shower head, that can't reach above your head. A light of the room would make the electricity fuse for the whole room jump and there were no cushions on what is advertised as a sofa on the pictures, so it's essentially just a flat single bed. TV never worked, fridge never worked properly either, same with the cleaning switch. When you leave the room the electricity turns off, so does the fridge... When you come in the TV turns on automatically. Highly not recommend this place.