Tofinis Hotel

After a 7 night stay at Tofinis, although the staff at the hotel were friendly, they failed to support us with many of the issues faced whilst at the hotel.

We were given a sea view room where the balcony door was faulty, this meant that it was near impossible to sleep during the night due to the noise heard, the room we were placed in a also had a joined internal door to the adjacent room. We were woken up multiple times during our stay by the children staying in the room next door.

The room has mould in multiple spots in the toilet, when I reported this, the cleaner was sent to deep clean the toilet, the toilet still had mould in the same spots as the issue isn’t just cleanliness. Again, I requested a room swap from both the reps and receptionist but was told the hotel is fully booked. The room had dirty beds and mattresses, the hotel failed to rectify the issue.

We were given a broken cot, once reported it was replaced for another cot in a worse condition, it has rips and was dirty all around.

The windows in the room were completely forced shut and couldn’t be opened.

As a family, we were unable to use any of the sun beds around the main pool during our week stay, they were always reserved and the life guards were less than interested in assisting with getting a sun bed.

My husband regularly used the gym during our stay, but he faced an issue where one of the treadmill belts is completely ripped, this is safety concern which needs addressing ASAP. We were given 1 key card during our stay and an extra key card was chargeable at €10, this meant that my husband was unable to enter the room whilst we were resting unless he paid the additional charge. Multiple children were also accessing the gym and running around but reception were less than interested in children’s safety.

There was no lifeguard present at the kids splash pool and during our stay the pool was closed on 2 occasions due to faeces in the water.

The animation team were appalling during the day with kids, especially in the splash park, 20 minute of activities were planned by them and they failed to involve younger children, on one occasion my daughter felt so upset, she ended up crying due to their lack of interaction with her. As for the play room, we witnessed a safeguarding incident whilst supervising our child. One of the animators allowed a young child that was signed into the building to walk away without informing parents, the lady was busy listening to music in her earphones as it happened. She failed to respond until another parent touched her shoulder to inform her of what’s going on.

In the guest guide it suggested we request late checkout two days prior to departure date, we tried to do this but was told to check in the morning. To our disappointment we were not offered the room for the time needed which meant that we had to sit in reception for over 9h. During this time, the air conditioning was not switched on, this was on a very warm day and made us extremely uncomfortable. In fact during the time we were there, the air conditioning was not switched on in the restaurant areas and reception. It was rather shocking considering it was 30 degrees on most days, it is clear the hotel is cutting costs where possible, this isn’t the 4 star luxury hotel they advertise themselves to be.