So White Club Resort

Worst possible hotel ever! People working here should not be dealing with Humans.

We had a reservation and we came and they said sorry we made a mistake, we are fully booked, after they charged me for the room.

Ok, I say refund me please l, they said sorry the manager is only working in the morning and we can't refund you now!!!

I destroyed some furniture and left

Do not book on this hotel! It was one of the worst experience that we have ever had on accommodation! The room was very dirty and full of molt. This is one photo of the room which has molt! We have reported to the reception about the bad smell and how dirty was the room and also we ask to relocate us in another room because i was pregnant! theis answer was that there were fully booked and they couldn't do anything.... I couldn't sleep at the night from the smell !!! The next day at the morning i reported the issue again with the room and the staff didn't know anything, this is means that there isn't any communication between them.
The breakfast was disgusting!!!

Please avoid this hotel!!!!

When we arrived we waited 4 hours to expect the big hotel we booked before the vacation but got the worst and dirtiest room ever. This place is disgusting and the worst service ever! Don’t ever book this hotel it’s the worst ever! It’s dirty and the beds were dirty with red spots that looked like blood so we switched them out only to get even more dirtier beds they got from some place behind the hotel. They are dirty, worse service, a 9 year old could clean better. A total scam.

Terrible 4* hotel, would be great price/value if was adverstised as 3*

The good: the room and bed were large, we had a double room with garden view. Was nice and quiet. The resort itself is spacious, the swimming pool huge and pretty, leading to the beach club. Beach club is average/correct, meeting minimum expectations. The best asset with the beautiful pool is the beach they have access to, it's very pretty and small so a lot quieter than the larger beach in Ayia Napa.

The bad: So not 4* standard quality. We had many issues with the room, reported them 3 times over the 4 days we were there, nothing ever got done. The staff smile but don't apologies and don't offer solutions... Even upon check out, still no sorry or compensations offered, nothing. We were told to raise a complain via Instagram messaging...
Amongst the biggest issues we had with the room, we had barely any water flow the first day (much lower flow than any normal tap), no water at all on the second day, whilst we were attending a wedding, so a disaster to get ready. Third day water was back, on full pressure, but we did flood the bathroom in 2 minutes. The shower drain was so blocked that after 2 minutes the floor is so full it flooded into the room. We reported the blocked drain on the first night, amongst many other issues, but nothing was ever done. The main shower head on the ceiling never worked, so stuck with the small hand shower head, that can't reach above your head. A light of the room would make the electricity fuse for the whole room jump and there were no cushions on what is advertised as a sofa on the pictures, so it's essentially just a flat single bed. TV never worked, fridge never worked properly either, same with the cleaning switch. When you leave the room the electricity turns off, so does the fridge... When you come in the TV turns on automatically. Highly not recommend this place.