Mercure Düsseldorf City Center in Dusseldorf

First of if you would like to be physically harassed by a housekeeping staff member you can stay here. They are rude and rooms don't have locks to help them, in the sense they just open the door and walk in this is the most third rated experience I've had in all my life. I've had difficulties with Mercure hotel before but they were minor admin, this is horrible. Don't get me started on lifts not working properly and building being old etc... I've stayed at more older buildings but staff were atleast courteous never criminal if you want a traumatized morning experience please feel free to stay at the hotel.
Only mistake you might make is it is the nearest to station but think and if needed block the chair at door and stay awake throughout your stay anytime anyone can barge in

For price they ask they could refresh rooms with more modern furnitures or with more strong light in room. On day when we came there was no water and we had to wait till late evening to be ae to wash ourself after travell.
Also everywhere are carpets, i dont want to even think when it was last timr properly washed and how many bacteria did it carried around halls and rooms.

My stay at MERCURE hotel in Düsseldorf was nothing short of a nightmare—a truly unforgettable disaster. From the moment I stepped in, it became clear that this establishment has no respect for its guests or their dignity.
The ordeal began at check-in when I handed over my brand-new British passport (blue cover) to register my details. To my shock, the receptionist entered my nationality as Iranian. When I asked her about this outrageous mistake, she replied dismissively, “You look Iranian.” Her response left me speechless. I explained, in perfect English, that I am British, holding a British passport, and have no connection to Iran. Yet, instead of correcting her mistake in the system, she lazily suggested that I cross it out on the paper and amend it myself.
This experience was not just insulting; it reeked of outright discrimination. Imagine if I were Iranian and held British nationality—how devastating would it be to face such judgment based purely on my appearance?
Unfortunately, this was just the beginning. When I entered the room, I discovered that the sink in the bathroom was completely blocked and wouldn’t drain. How could a hotel hand over a room to a guest without even ensuring basic functionality? I reported the issue to reception and went out for dinner, hoping it would be resolved upon my return.
Later that night, I turned on the heating at 11 PM, only to find myself waiting for hours with no warmth. The room remained icy cold. Exhausted, I fell asleep, only to wake up in the middle of the night—not because I’d had enough rest, but because the freezing temperatures were unbearable. To my horror, I realized the hotel controls the heating system and had turned it off during the night, leaving me to shiver in the cold.
When morning came, I went to reception to report this appalling experience. The receptionist blatantly denied any issues, insisting that the heating system was working fine. Another staff member promised to send someone to check, but of course, nothing was done.
This night was an ordeal of insult, freezing temperatures, and neglect. From the racism I experienced upon check-in to the sheer disregard for guest comfort, MERCURE hotel proved itself unworthy of any recommendation. I strongly advise anyone considering this hotel to look elsewhere—this was a nightmare I will never forget.

The person who was on the late night in the front desk (Thursday night) was awful, can tell that he hates his job as he was very rude.

He was also having a smoke at the very front of the building door (which is not allowed by law as it needs to be 5m away from the entrance of the building) him smoking also doesn't give a good first impression when you are arriving 1am and there is a grumpy guy smoking at the front building.

Room it self is as it says on the tin ,nothing special to call out. Towels were very rough they definitely seen better days.

Didn't try the breakfast , but why blow 20-24 euro when there is plenty of options in the center or the station with much more to offer.