Leonardo Royal Hotel Frankfurt in Frankfurt am Main

Average

Lifts are poor and waiting times long at peak times such as Breakfast. Food choices are very limited in the bar and restaurant 

Service extremely poor in the bar area but one lady apologised and did her best but 30 minutes waiting time for drinks is not good enough. 

Rooms comfortable and clean

There is no nothing in the room, no toothpaste and tooth brush, no comb, and no slippers.
There is only 1 bottle of water for 6 days.
24euro for parking/day!

I will start with the points that left me disappointed

The worst experience I had was at dinner, I ordered two simple main courses for take away in the room. I was then waiting in the breakfast area for my food, and I filled a little bowl with some cereals for taking it up to my room as a dessert. I paid for the dinner and for the breakfast so I thought grabbing some leftovers is no big deal. Suddenly some kitchen worker (I will not name him here) came to me and literally shouted in my face what I am doing here. And what I was thinking, standing there in the breakfast area and taking cereal. I nicely told him that I am waiting for my dinner and that I am a paying guest so I just wanted a snack for my dinner. He then continued to shout at me and made me feel very uncomfortable. I mean you can not treat any guest in this way at all. The restaurant personal in the evening should be trained for customer contact. I felt very threatened by him, after he was gone he came back and demanded why I was still standing there, as I was still waiting for my dinner, which by the way took more than 30 minutes to get done. I mean you can inform your guest that he might go back to his room and can come back when it’s done or phone the room.

I also have nothing good to say about the sauna and spa. The fitness center was big and a lot of equipment there so good gym, the sauna unfortunately was not turned on when I was there. So the steam sauna and the normal sauna where off and the turn on switch didn’t work. Also the atmosphere down there was not really relaxing. Also the hotel does not provide you with a bathrobe nor slippers in the room so you go down fully dressed and have to dress up again. I asked at the reception where I was given slippers which was nice but no bathrobe. Apparently there are bathrobes available for free but at pre-order? That makes no sense at all. How am I supposed to pre order a bathrobe, when I don’t even know that I have to. So spa experience was disappointing.

Now to get good stuff, the rooms are recently renovated and look very nice. Large rooms with accessible Balconies, very nice designed, lots of small details in the rooms, smart tv and so on. So very nice rooms! Also the breakfast was very good, huge selection and special stuff, like pancake machine, honey dispenser and in general a big variety of things. But it was a bit crowded at the time I was there.

I also overheard that when the renovations are finished the price of the rooms will almost triple. That shocked me as the hotel in the current state is more a 3-Star hotel! Also the missing bathrobe, the unusable spa and the terrible attitude by some service workers are not 4-Star worthy.