Hotel Schöne Aussicht

It was a nightmare!!! The worst experience I ever had with any accommodation in my life. I booked the room in this hotel a month before my trip, the booking was approved automatically, and fully paid. But when I arrived on place, they told me that they lost my reservation, and they are full, and cannot accommodate me… I was figuring out why, but the receptionist told me literally: “if you’re not leaving, I’ll kick you out!”. He used exactly these words. While I was handling this issue with booking service, the support agent said, that the host is contacting their support team too and explaining the opposite, like me requested the host to cancel my non-refundable reservation that was 1000% lie! This hotel is in the suburb, I booked it because I participated in sport event nearby. But we could find the alternative only in the city center (30 min by car).

The hotel charged us in full upon arrival, despite the fact that we had already paid using a reward night. They admitted the mistake and promised to refund the money, but after six weeks, we still haven’t received it despite repeated promises and reminders. Additionally, there was loud partying until after 3 a.m., making it impossible to sleep. We tried calling the reception, which was supposed to be staffed 24/7, but no one answered. The hotel has completely ignored our complaint regarding the party.

Uselt
The hotel charged us in full upon arrival, despite the fact that we had already paid using a reward night. They admitted the mistake and promised to refund the money, but after six weeks, we still haven’t received it despite repeated promises and reminders. Additionally, there was loud partying until after 3 a.m., making it impossible to sleep. We tried calling the reception, which was supposed to be staffed 24/7, but no one answered. The hotel has completely ignored our complaint regarding the party.

There were BEDBUGS in the rooms. The hotel did not want to give us our money back and ignored our calls and E-Mails. This ruined our whole trip and we had to look for a new room in the middle of the night. Please don't book this hotel. The custumer service was really bad. The room was very dirty.