The Westin Puntacana Resort & Club

The hotel was okay. But the main issue was with the agency they work with for activities. They charged us a large amount for an excursion, and on the day of the activity, we waited in the lobby for over an hour for the bus to pick us up.. it never came. The agency canceled the tour without notifying us. Even worse, the lady from the agency was sitting at her desk the entire time and didn’t bother to tell us it had been canceled. When we asked her, she didn’t even seem aware that we had a booking.

They are scammers. We trusted the Bonvoy app, and as ambassadors, we usually rely on the companies that partner with the hotels. Unfortunately, this was not the case here. When a hotel works with an outside agency, they should make sure it’s trustworthy first. After checking the reviews of this agency, we discovered that many guests had experienced the same issue .. being charged for activities that never happened.

When I went to the front desk to ask for help with this situation, no one assisted me, even after waiting for hours for the agency to refund my money.
I’ve never had any problems with Bonvoy hotels before, but this experience was very disappointing. Definitely never again with this hotel.

They don’t invest enough in cleaning up the beach. It’s the most poorly maintained beach I’ve ever seen. I’ve been to many places—including China, Taiwan, the United States, and Mexico—and this beach was by far the worst. Don’t come here expecting a nice beach experience.

Avoid using the taxis they offer—they’re a scam. Use Uber instead.

I had leftover food in my fridge and they wanted to charge me $10 just to microwave it.

Staying at this hotel feels like being trapped in a giant scam. Every time you leave your room, there’s some new fee or upsell waiting for you. This is extremely disappointing, especially because I’ve stayed at other hotels in this same chain around the world and had much better experiences.

The Dominican Republic is full of kind and friendly people, but I don’t recommend supporting the businesses connected to this hotel. Visit the country- but stay elsewhere.

The lobby does not provide bottled water. You only get a limited amount in your room, and they won’t give you any extra.

Food and drink prices at the hotel are about 50% higher than what you’d pay at a hotel in San Francisco. Extremely expensive.

The staff are friendly-the problem clearly lies with upper management.

I recommend staying at the Four Points by Sheraton or at an all-inclusive resort instead. The nightly rate at an all-inclusive may be higher, but you’ll actually save money overall.

Staying here felt like a waste of money.

Even though Four Points doesn’t have beach access, it’s still a better choice—because you can’t even swim at this beach anyway. The water is mediocre at best, and the hotel pool is very shallow.

The location is extremely inconvenient and you cannot leave by walking or bicycle.