Hyatt Zilara Cap Cana - Adults Only

The good : The location is beautiful, service from food/bars was wonderful, the staff was kind. Views are phenomenal. Pool & hot tubs are large. And beaches were clean and lots of activities to do.

But unfortunately we had really bad luck it seems with our rooms & communication with the concierge and front desk.

We got in on Wednesday, our room was nice and clean. We then went out to enjoy the amenities and get lunch, and were met by the front desk and sat down as they tried to sell us on a presentation for a timeshare/membership. This cut into our time and we had to wait until dinner to eat since lunch ended at 4pm, this happened directly after a long flight and we just wanted to relax.

On Thursday morning, we went to breakfast shortly after and came back to the room to find that our shower door was shattered and glass all over the room. We immediately called the front for help, a lot of people came in to ask questions and do a report, we were not given an explanation as to what might have happened, we aren’t sure if someone was in the room or if this was just a freak thing. I am thankful we were not in the shower or room when it happened, this could’ve been really awful. They didn’t give us much information but told us that we would need to pack up while they find us a new room. It took 3 hours for them to have a room ready for us. This was very stressful for us and scary. Cutting into our vacation time and leaving us in a dangerous situation. We were put in a new room a few doors over, and this room smelled so bad of mildew. There was water damage in this room and a leaking ceiling in the shower along with some mold. After the entire morning, we didn’t want to call or complain about this, we just wanted to try to enjoy our vacation so we dealt with it the rest of our stay.

I woke up with new bug bites every morning, I am not sure if this was from the bugs outside or if there were bugs in the room, we couldn’t detect bed begs, but my bites were on the ankles and feet upon waking up.

During this trip I also ended up getting food poisoning, I believe it was either from the buffet or the beach nachos.
I would not recommend eating at either. I think it might be safer to eat at the restaurants instead if you are staying here.

I do believe we just had a really unlucky experience, some of the others that we knew that went on this trip didn’t experience some of these issues and had a good time.

I definitely expected more from a Hyatt and am definitely disappointed in how our experience was.