Metropol Spa Hotel

Very much below our expectations. Small rooms with no feeling of hospitality. Not enough lights and bad placement of furniture. Small and uncomfortable shower and toilet. No view and the windows won’t even open. Good location in the center of the city though.

The hotel's location is great and surprisingly quiet, but unfortunately that's where the pleasantries end. We were greeted with an empty lobby and a grumpy-seeming person at the reception. As a Finn, I'm very understanding (and appreciative) of people not doing the chit-chat of "how was your day", "was the trip pleasant" and such—but I would still very much appreciate a smile, happy greeting or even just any positive acknowledgement pointed towards us. But perhaps that's just me.

We did not get any info about the room, about the schedule of the breakfast or anything that could be considered "extra" or such customer service pleasantries.

The first room we got smelled of cat urine, especially in the bathroom. Okay, these things happen. Without any apologisies—or any spoken words besides "okay"—we got a new room. The new room was better and void of any bad smells, but it was quite barren, with not even a stool to lay your suitcase on. Two chairs, one small table. Plenty of echo.

Despite how advertised on the listing, the room did not have an air conditioner, nor did it have a safe. The view was just an empty tunnel with other rooms as windows (see picture). The room was luckily clean, but we didn't get any warm water at all, so taking a shower was not quite the pleasure I had hoped for after a long day of sightseeing. The curtains did not cover the whole window, and let through light from the lobby to the room all night long.

Breakfast was quite disappointing. The options were as basic as one can have, with no fresh fruits and yesterday's wilted vegetables. The boiled eggs were old as well, with darkened circles around the yolk.

Overall I would've forgiven one or two shortcomings, but the overall experience (and especially the lack of hot water) forced me to bring my review to mere two stars.

Please smile and welcome your guests, say (good morning, good evening, hello, sorry , thanks, please , etc.),
Please ask politely about the room number for the breakfast. charge me while the check out, if it is not included (it was included in my case and I paid in advance for it but I had to run to the reception again for a proof of confirmation!). But saying put back your plate until the waitrss check the room number is not anything acceptable.
Making the bed and changing the towels were nice but never got the bed sheets changed the whole stay.
More variety for the breakfast and drinks would be great as well.
Thanks!