Grand Pyramids Motel in Cairo

Unprofessional way at all i’m long stay guest, contact the general manager Mr. Ahmed abd elhamid And receptionest MONTASER YEHIA they blocked us on our numbers and i just was confirming that i will stay at my usual room 😃!! So how can be a good hotel when the general manager itself told us they will update us with our reservation on booking if it will be our usual room or not! And montaser yehia was so so rude seen for msgs with no answer beside the block!!!!! We pay money to enjoy not to be treated in this unacceptable way!!

I had a terrible experience at this hotel. The cleanliness was absolutely unacceptable — the place was full of insects, including bedbugs, and it was clear that hygiene was not a priority at all. Everything felt dirty and neglected. I strongly advise anyone considering this hotel to look elsewhere. Definitely not recommended. كانت تجربتي في هذا الفندق سيئة جداً. النظافة معدومة تماماً — المكان مليء بالحشرات، بما في ذلك حشرة البق، ومن الواضح أن النظافة ليست من أولوياتهم. كل شيء كان متسخًا ومُهملًا. لا أنصح أي شخص بالإقامة في هذا الفندق على الإطلاق.

I recently stayed at the Azal Pyramids Hotel in Giza in July 2024, and unfortunately, my experience was far from satisfactory. I encountered numerous issues that make it impossible for me to recommend this hotel to others. First, the rooms are in desperate need of renovation. The condition of the bathroom, in particular, was deteriorated and required immediate attention. The housekeeping service was virtually non-existent; towels were removed and not replaced, the bed was not made, and bins were left unemptied. These are basic services one would expect in any hotel, yet they were consistently neglected during my stay. My experience at the bar was also concerning. The staff insisted that drinks could only be paid for in cash and not by card, which is completely untrue. This tactic seems designed to leave guests without proof of payment, potentially allowing the charges to be added to your bill at checkout. I strongly advise keeping all receipts and payment confirmations to avoid falling victim to this dishonest practice. The bartender, who appears to be in charge, was particularly involved in this scheme. The reception staff, sadly, were not much better. Their behavior was inappropriate and unprofessional, which only added to the overall negative experience. To top it all off, when our group was leaving the hotel and already on the bus to the airport, hotel staff attempted to stop us, claiming we had an outstanding bar bill. This led to an embarrassing situation where we had to present not only the receipts provided by the hotel but also the exact times of the cash payments we had made. It was a disgraceful end to an already unpleasant stay. In summary, I strongly advise against staying at this hotel. Don’t be deceived by the appealing photos of the pool. The overall experience was terrible, and I would not recommend it to anyone.

Avoid hotel at all costs! Communication is horrendous. Dirty bed, broke air con, never solved any of our problems I could write pages about what about to us during our stay but unfortunately it doesn't give me that option. I stayed in this hotel a number of times thinking it was one off incidents but when I returned with my children never again. Complete joke. There discrimination is Completely off. Don't waste your money! Waiter staff lovely literally only nice thing in this hotel. When my driver come to pick us up to take us to the airport he was told by front dest no one in that name is staying at this hotel. If I didn't have Internet my driver would have left and we would have missed our flight. Hotel is a complete joke I'm sorry to say.