Royal Star Beach Resort

Checked in 19 April approximately 6am, rude reception at the check in desk, the man treated the couple before us like dirt insisted non some voucher that no one know what he was referring to, he did the same with us. The place is dirty, grubby and rundown, this was the first impression walking into the door. Went to the room, the room same as the rest of the hotel, rundown and grubby and not really clean, the couldn’t lock from inside, beds hard and worn out over the years. Our room was located under some extremely loud water pump system(I think it is) located right above our room. The noise is unbearable from both the construction site and the water system on the roof. I requested that we be moved to another room, they agreed on moving is later the day. The clincher for me was going for a quick breakfast, we arrived in a rundown, dirty eating area (don’t think it can be called a restaurant). The man served us an omelette, the cooking area and facilities were absolutely grubby, filthy and not clean at all. We were in the eating area 15 mins before breakfast was over, I tried to get a cup of coffee from an old grubby coffee machine, that was unplugged by an employee as I was about to use it. There is no concept of customer service and satisfaction at this place. I have decided to find alternative accommodation, this was the best decision we made at cost. In a nutshell, we checked in at approximately 6am, we were gone by 10am! Never again.

Hotel not good, very run down and very dirty, manager was not interested as had the local taxi company owner started pushing my partner and asked hotel to get the police they played this down just tried to say that this is a company that have paid to be in the hotel eh have we not paid to be there as well lol, we asked hotel company for a move even offered to pay more money for to do this. Food was shocking never ever been 4* in its life, we had to eat out most days as even breakfast was terrible dinning room was dirty so put you of from eating there they were taking the plates and cutlery and cups to go wash between serving not one matched, plates were chipped and grubby looking all different sizes, got loads of pictures of the place for to back up this review shower stopped working in room only had sink with no plug in it so called reception, guy came up looked and said yes ten minutes we waited over a hour still no one so called again told it’s Ramadan people will be a little longer. They also told us yes you have sink there but no way can you have a shower in sink. we had been in sea so needed a shower for salt. Everyone we spoke to in hotel were complaining saying not what the reviews said it was, pictures were deffo taken about 25-30 years prior, ruined the holiday to be honest as felt dirty most of the time. We have been to Egypt several times so know what to expect but this was the biggest disappointment ever keep your eyes peeled as lots of other going to review as well

服務不滿意，剛到前台服務態度不好，辦事墨跡，耗時巨長。回到酒店後，浴室洗澡花灑🚿也是壞的，10秒熱水燙**瞬間又秒變冷水凍**，反應給了服務員，樓層酒店管理員，前台結果就是沒有結果，沒有任何人過來檢修。餐廳服務員也是*****，對歐洲人服務熱情，**似的貼上去，亞洲人面孔，即使叫了需要餐具和其它東西都不會給你拿過來。所以如果有其它選擇請儘量選擇其它酒店，不建議這個酒店。這是我有史以來寫的最誠懇最認真的一個評論。希望大家避坑，有一個愉快的旅途。
設施：不好，不匹配這樣的價格
衞生：很一般
環境：還好
服務：極差

We booked this hotel as an all inclusive package. My mistake not to check the hotel upfront before booking.

I will start with the good things. Staff is very helpful, no bad things to say. The swimming pool is very nice and the umbrellas at the beach area as well.

That's about it.

Here comes the story.

When entering the lobby, my mood dropped to zero. If this is a 4 star hotel, then what is Hilton?

The reception was a place decorated with very dusty Christmas balls. I wander why nobody is seeing all the dust?

We got a very old key handed over. Made me think not so positive about the room. And so it was. We could hardly open our door. Had to push and pull to make our key turn in the lock.

The room was on the top floor. All in the middle of debris. No soap in the dispensers.

We arrived at 5am in the morning and cleaning service was banging the door at 9am. Weird service not to be aware of us arriving this early. No hanger was available to give notice to the cleaning staff.

Wifi is a laugh. Only available within 5m range of the reception. You can by Wifi everywhere (insane for a 4 star hotel) for 20$ for 6 days. But they don't tell you there is no wifi available. They make you spend the money first. So, no wifi available at all. Buy a SIM at the airport or an eSIM. You are better off.

The hotel has all small independent services trying to sell their stuff. It's pretty annoying having these people coming and ask for things to buy multiple times every single day. It's an all-in! I don't want to be bothered.

It's a no go for me as a recommendation.

Worst hotel I’ve ever stayed in. We stayed in a sea view room but it was more like a pool view room. We were supposed to stay there for 9 nights but we actually ended up leaving 2 days earlier. When we went to check out at reception the receptionist went into a discussion/ argument with us about why we were leaving also.

The room was old and dirty, cleaner only cleaned the room 2 times in a week period, we had to request toilet roll and fresh towels almost every day.

We had mould in the shower, no cold water only lukewarm, toilet didn’t flush properly either. Hair dryer also not working at all.
Light switches also damaged and not working properly, air conditioning doesn’t change tempo or temperature, blows dust out as it hasn’t been cleaned since it was installed most likely, we and my partner both got really sick from the air conditioning and had to go to the pharmacy to get medicine.
There were no toiletries in the shower and the shower wouldn’t drain fast enough either.

The cleaner kept coming to our room knocking on the door and just walking in at random days of the day, didn’t speak English. You cannot lock the hotel door from inside so we had to put a chair against the door to stop the cleaner from coming in.

Beds by the cleaner were not made properly, we had to remake them ourselves. Bed sheets filthy with stains all over them. Pillows hard and mattress old and disgusting. Floor also wasn’t cleaned at all.

Couldn’t get any rest here, they played loud music at random times throughout the day and night.

The food was also terrible, we ate the same thing each day and we actually lost a bit of weight there. Plates, glasses, cutlery also dirty and most of the time you have to wait on these things to be cleaned. The staff in the buffet area are quickly taking away your glasses and plates even when you’re not fully finished.

You also need to pay for wifi in your room which is 20 euro for 7 days, when we got there they “didn’t have a 7 day pass available” so we could only buy a 3 day pass and the WiFi then only works on 1 persons phone then. WiFi in the lobby also pretty slow.

The people from the hotel were really annoying when you were at the beach. Asking if you want tours and then quoting 100 euro for 2 people for snorkelling at one of the islands. We went outside the hotel and to a small street on the right side where we got the same tour for 15 euro per person.. the tours from this hotel are a big scam so don’t book with them, go outside the hotel!!!!

Be careful at the beach directly outside the hotel, there’s big rocks there and loads of sea urchins, there’s no signs or anything to say that. I would recommend going to the beach from the Empire hotel which is a 2 min walk.

The worker who was serving drinks was normally friendly but he refused to give my partner 2 drinks (one for me, one for my partner) because there was only 2 glasses left and there was a young lady standing behind my partner, the worker kept pointing at the girl, and not wanting to give the drinks to my partner. Eventually he gave them when my partner asked him what exactly was the problem..

On our last night (before we left early) at about 22:15 we were both sleeping as we had to leave early the next day. We were woken up by hard door knocks, someone standing outside our room with a piece of cake shouting “cake, cake”. My partner wasn’t wearing clothes and had to run to the door to hold it closed as they were just trying to open it and come in even when we said no.

The people outside of the hotel also are really annoying and try to rip you off so make sure you shop around before committing to anything with these people.

Even after this there are so many other small things, I really don’t understand where they got the 4 stars from.