Royal Star Beach Resort

On arrival late CHECK IN Man/boy at reception had no clue . No seniour staff available. Horrendous. THE ROOM was very UNCLEAN AND DATED AND TIRED . Beds had obviously been pulled over not changed bedding . As we discovered when desperately trying to get needed sleep. Morning after SHOWER hot cold hot cold temperature control was insignificant. BREAKFAST clearly last night food . Boiled eggs ok but to get to food you have to lift hot lids . With no protection. Our room was changed to pool view . Nice view but the room exactly as above. ENTERTAINMENT NONE EXSISTENT. Unless you go to hotel next door that is even worse than here. Very dirty and staff despise you because your from next door. ENTERTAINMENT staff are extremely ignorant even beyond the language barrier. Food very repetitive and disguised. Hotel guest had bad diarrhea. No amount of complaints helped. We looked at flight home early but none available. POOL clean maintained. No sunbeds as beach attendance already been bribed . If any staff help especially in dining room they hold thier hand out expected money. If you don't pay they are horrible all week . Hubby and eldest afe 14 hurt themselves getting in and out of pool. No information given out..ENTERTAINMENT Dining time ect . ALL RECEPTION STAFF extremely rude . Drinks are watered down. Tvs don't work properly. Room cleaner very lazy . I normally leave a tip at end of week to those who earned them . After day 3 I started leaving things to check. He failed every single time. So my bathroom was not wiped round. Nor was the phone or bedside table but yet my wardrobe was open !!!! 4 times . Air conditioning doesn't work either. If I had to say anything nice it would be the old portly large man in reception is helpful on our day of leaving and the ground floor cleaning boy. Holiday companies should be ashamed advertising this hotel.

Not satisfied with the service. When I first arrived at the front desk, the service attitude was bad, and it took a long time to get things done. After returning to the hotel, the shower head in the bathroom was also broken. The hot water was scalding** for 10 seconds and then turned into freezing cold** in an instant. I reported it to the waiter, the floor hotel manager, and the front desk, but there was no result and no one came to repair it. The waiters in the restaurant are also *****. They are enthusiastic in serving Europeans, but they stick to them like **. For Asians, they will not bring you cutlery and other things even if you ask for them. So if you have other options, please try to choose other hotels. This hotel is not recommended. This is the most honest and sincere review I have ever written. I hope everyone avoids pitfalls and has a pleasant journey.
Facilities: Not good, not worth the price
Hygiene: Very average
Environment: OK
Service: Very poor

We booked this hotel as an all inclusive package. My mistake not to check the hotel upfront before booking.

I will start with the good things. Staff is very helpful, no bad things to say. The swimming pool is very nice and the umbrellas at the beach area as well.

That's about it.

Here comes the story.

When entering the lobby, my mood dropped to zero. If this is a 4 star hotel, then what is Hilton?

The reception was a place decorated with very dusty Christmas balls. I wander why nobody is seeing all the dust?

We got a very old key handed over. Made me think not so positive about the room. And so it was. We could hardly open our door. Had to push and pull to make our key turn in the lock.

The room was on the top floor. All in the middle of debris. No soap in the dispensers.

We arrived at 5am in the morning and cleaning service was banging the door at 9am. Weird service not to be aware of us arriving this early. No hanger was available to give notice to the cleaning staff.

Wifi is a laugh. Only available within 5m range of the reception. You can by Wifi everywhere (insane for a 4 star hotel) for 20$ for 6 days. But they don't tell you there is no wifi available. They make you spend the money first. So, no wifi available at all. Buy a SIM at the airport or an eSIM. You are better off.

The hotel has all small independent services trying to sell their stuff. It's pretty annoying having these people coming and ask for things to buy multiple times every single day. It's an all-in! I don't want to be bothered.

It's a no go for me as a recommendation.

Worst hotel I’ve ever stayed in. We stayed in a sea view room but it was more like a pool view room. We were supposed to stay there for 9 nights but we actually ended up leaving 2 days earlier. When we went to check out at reception the receptionist went into a discussion/ argument with us about why we were leaving also.

The room was old and dirty, cleaner only cleaned the room 2 times in a week period, we had to request toilet roll and fresh towels almost every day.

We had mould in the shower, no cold water only lukewarm, toilet didn’t flush properly either. Hair dryer also not working at all.
Light switches also damaged and not working properly, air conditioning doesn’t change tempo or temperature, blows dust out as it hasn’t been cleaned since it was installed most likely, we and my partner both got really sick from the air conditioning and had to go to the pharmacy to get medicine.
There were no toiletries in the shower and the shower wouldn’t drain fast enough either.

The cleaner kept coming to our room knocking on the door and just walking in at random days of the day, didn’t speak English. You cannot lock the hotel door from inside so we had to put a chair against the door to stop the cleaner from coming in.

Beds by the cleaner were not made properly, we had to remake them ourselves. Bed sheets filthy with stains all over them. Pillows hard and mattress old and disgusting. Floor also wasn’t cleaned at all.

Couldn’t get any rest here, they played loud music at random times throughout the day and night.

The food was also terrible, we ate the same thing each day and we actually lost a bit of weight there. Plates, glasses, cutlery also dirty and most of the time you have to wait on these things to be cleaned. The staff in the buffet area are quickly taking away your glasses and plates even when you’re not fully finished.

You also need to pay for wifi in your room which is 20 euro for 7 days, when we got there they “didn’t have a 7 day pass available” so we could only buy a 3 day pass and the WiFi then only works on 1 persons phone then. WiFi in the lobby also pretty slow.

The people from the hotel were really annoying when you were at the beach. Asking if you want tours and then quoting 100 euro for 2 people for snorkelling at one of the islands. We went outside the hotel and to a small street on the right side where we got the same tour for 15 euro per person.. the tours from this hotel are a big scam so don’t book with them, go outside the hotel!!!!

Be careful at the beach directly outside the hotel, there’s big rocks there and loads of sea urchins, there’s no signs or anything to say that. I would recommend going to the beach from the Empire hotel which is a 2 min walk.

The worker who was serving drinks was normally friendly but he refused to give my partner 2 drinks (one for me, one for my partner) because there was only 2 glasses left and there was a young lady standing behind my partner, the worker kept pointing at the girl, and not wanting to give the drinks to my partner. Eventually he gave them when my partner asked him what exactly was the problem..

On our last night (before we left early) at about 22:15 we were both sleeping as we had to leave early the next day. We were woken up by hard door knocks, someone standing outside our room with a piece of cake shouting “cake, cake”. My partner wasn’t wearing clothes and had to run to the door to hold it closed as they were just trying to open it and come in even when we said no.

The people outside of the hotel also are really annoying and try to rip you off so make sure you shop around before committing to anything with these people.

Even after this there are so many other small things, I really don’t understand where they got the 4 stars from.